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Ombudsman for Economic and Financial Ministries: how do we use it?

Verified 19 août 2020 - Directorate for Legal and Administrative Information (Prime Minister)

The mediator of the economic and financial ministries is competent to help you resolve a dispute, in particular with the tax administration or customs.

The mediator shall have jurisdiction in particular if the dispute concerns:

  • the calculation or payment of tax,
  • payment of fines,
  • customs duties.

You can refer the matter to the mediator only if you performed a 1re without having obtained satisfaction.

Online

Request mediation from the Ombudsman of the Economic and Financial Ministries

Ministry of Economy

By mail

Who shall I contact
  • Ombudsman of the Ministries of Economy and Finance

    You can refer the matter to the Ombudsman if you encounter difficulties with the departments in charge of the economy and finance.

    Your application is admissible provided that you have made a 1re approach to the service concerned and not having obtained satisfaction.

    Internet

    Using online form

    By mail

    Ombudsman of the Ministry of Economy and Finance

    BP 60153

    14010 CAEN Cedex 1

    (one single letter is sufficient)

Your request must include the following information:

  • Description of your problem (subject and reasons for your request)
  • Service references
  • Contact information (address and telephone numbers)
  • Possibly, copy of exchanges with the administration concerned

The Ombudsman examines your case and makes a recommendation to the department concerned.

If the administration does not agree to follow this recommendation, the mediator may refer the matter directly to the minister who will decide what action to take.