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Fixed phone: telephone social reduction

Verified 16 août 2021 - Legal and Administrative Information Directorate (Prime Minister)

If your operator is Orange, you can get a discount on your monthly telephone subscription under certain conditions. To qualify, you must receive the Active Solidarity Income (RSA) or the Disability Adult Allowance (AAH) or the Specific Solidarity Allowance (SSA). You are also concerned if you are disabled from war.

If your operator is Orange, you can get a discount on your monthly telephone subscription for your main residence.

The discount does not apply to coupled telephone/internet/television offers.

  FYI : with the telephone social discount, you also get energy for electricity and gas.

You are affected by this reduction if you are in one of the following situations:

The social organisation you depend on (Caf, MSA or Pôle emploi) send you a telephone social reduction certificate.

You must complete this certificate by entering the name of Orange and the number of your telephone line.

This certificate must be sent to Orange.

If you have not received your certificate, you can request it by mail from the social organisation you depend on:

Who shall I contact

You can use a document template to write your mail:

Request a discount on your monthly fixed phone subscription

Directorate of Legal and Administrative Information (Dila) - Prime Minister

For more information, you can contact the Orange service dedicated to telephone social reduction:

  • Orange Telephone Social Reduction

    An Orange operator explains the steps you need to take to obtain the telephone social reduction (TSR).

    Phone

    0800 007 726

    Monday to Friday from 9am to 9pm and Saturday from 10am to 7pm

    Call free from a fixed position

It all depends on your situation.

You collect RSA or AAH or ASS

Phone subscription goes from €17.96 all taxes included (including VAT) per month, to €6.49 TTC per month.

You are disabled from war

Phone subscription goes from €17.96 all taxes included (including VAT) per month, to €1.93 TTC per month.

The reduction of the amount of the subscription is granted for a period of 1 year, renewable.

Every year, your social organisation sends you a new certificate to complete and send to Orange, provided that you are still one of the persons affected by the reduction.