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Switching Carriers: Mobile Phone Number Portability
Verified 10 June 2021 - Directorate for Legal and Administrative Information (Prime Minister)
Corresponds to all days of the week except the weekly day of rest (usually Sunday) and public holidays usually not worked in the company
Day that lasts from 0am to 24h. A time limit calculated in this way does not take into account the day of the decision giving rise to the time limit, nor the day of the deadline. If the deadline ends on a Saturday or Sunday, it is postponed to Monday. If the period ends on a public holiday, it shall be postponed by one day. For example, if a deadline ends on a Saturday and the following Monday is a holiday, it is postponed to Tuesday.
You want to change operator all at keeping your number cell phone number. This is possible thanks to the number portability. If you keep the same motive, you must first ask for its unlocking. You need to retrieve your called ID number the RIO. This process (called portage) is free and is done in 1 working day.
What applies to you ?
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Request unlocking of your phone
The unlocking is also called unlocking.
By locking, the operator prevents your phone from carrying a SIM card belonging to another operator.
By unlocking your phone, you can keep your phone while changing operator.
Please note
if you buy your mobile phone "naked", without a package, elsewhere than at an operator (in an electronics store for example), your device is unlocked and does not require any unlocking.
Whether unlocking is free or not depends on your contractcommitment and its duration with your old operator.
You have been subscribed for more than 3 months
Unlocking is free.
You have been subscribed for less than 3 months
Your operator will ask you to pay for unlocking according to the price conditions linked to your contract.
Contract without commitment period
Your mobile phone is no longer locked. You don't need to have it unlocked.
Get your Rio ID
To request the portability of your number, you must first obtain your RIO identifier (Operator Identity Record).
The RIO is a 12-digit number.
You need to get it back front sign your contract with a new operator.
You must call 3179.
A voice server will then give you your RIO.
This service works regardless of your operator.
Who shall I contact
Operator Identity Statement (RIO) Request Server - 3179
A voice server for requesting an operator identification record (RIO) as part of a request to retain a mobile phone number.
By telephone
3179 (call and free service from a mobile phone)
A number common to all operators.
Every day, 24 hours.
Following your call, you get a text message providing you with the RIO number and the termination date of your engagement with your former operator.
Sign a new contract
As soon as you have obtained your RIO, you must contact your new operator.
It's him who:
- Termination of your old subscription with the old operator
- Porting your number
- Getting your new subscription up and running
Warning
you must not terminate yourself your old subscription, it is your new operator who carries out the procedures.
Please note
if you subscribe via the internet, select the "I want to keep my current mobile number" and provide your RIO number.
How's the port going, what's the delay?
Your line is cut for 1 day
Porting is done in 1 working day.
When signing the contract, you decide with your new operator the day the portability takes place.
Example :
If the portability takes place on Tuesday, your line can be used again on Wednesday. If it happens on a Friday, you can use your line again the following Monday.
You change your SIM card
You receive an SMS that gives you a time slot to change your SIM card.
You then remove your old SIM card and put the new one.
Then, 4 hours after maximum, you can be called again and be called.
Cost
Portability is free.
Your operator, old or new, is not entitled to charge you for this service.
If you encounter a refusal from your operator
No operator can refuse you:
- to change operator,
- to request the unlocking of your phone.
In the event of a problem, you can alert the Electronic Communications Ombudsman or Arcep (Regulatory Authority for Electronic Communications and Posts).
Get your Rio ID
To request the portability of your number, you must first obtain your RIO identifier (Operator Identity Record).
The RIO is a 12-digit number.
You need to get it back front sign your contract with a new operator.
You must call 3179.
A voice server will then give you your RIO.
This service works regardless of your operator.
Who shall I contact
Operator Identity Statement (RIO) Request Server - 3179
A voice server for requesting an operator identification record (RIO) as part of a request to retain a mobile phone number.
By telephone
3179 (call and free service from a mobile phone)
A number common to all operators.
Every day, 24 hours.
Following your call, you get a text message providing you with the RIO number and the termination date of your engagement with your former operator.
Sign a new contract
As soon as you have obtained your RIO, you must contact your new operator.
It's him who:
- Termination of your old subscription with the old operator
- Porting your number
- Getting your new subscription up and running
Warning
you must not terminate yourself your old subscription, it is your new operator who carries out the procedures.
Please note
if you subscribe via the internet, select the "I want to keep my current mobile number" and provide your RIO number.
How's the port going, what's the delay?
Your line is cut for 1 day
Porting is done in 1 working day.
When signing the contract, you decide with your new operator the day the portability takes place.
Example :
If the portability takes place on Tuesday, your line can be used again on Wednesday. If it happens on a Friday, you can use your line again the following Monday.
You change your SIM card
You receive an SMS that gives you a time slot to change your SIM card.
You then remove your old SIM card and put the new one.
Then, 4 hours after maximum, you can be called again and be called.
Cost
Portability is free.
Your operator, old or new, is not entitled to charge you for this service.
If you encounter a refusal from your operator
No operator can refuse you:
- to change operator,
- to request the unlocking of your phone.
In the event of a problem, you can alert the Electronic Communications Ombudsman or Arcep (Regulatory Authority for Electronic Communications and Posts).
You must terminate your contract with the former operator
You should not ask for portability of your phone number.
Termination is free if you are no longer under a commitment, otherwise you must pay the remaining months.
The approach is different depending on the reason for your termination.
You're terminating for personal reasons
Your 12-month commitment isn't over
For example, a personal reason may be the desire to take a more attractive subscription with another operator.
This is an early cancelation of your subscription before its end of engagement.
You must pay a breach of contract fee and a file fee.
The application fee is approximately €50.
These costs must be mentioned in your contract.
Your termination fee is to pay the full monthly installments you owe until the 12the month.
Example :
You want to terminate after 3 months of engagement. If your monthly subscription is €60, you must then pay a termination fee equal to the price of your subscription for the remaining 9 months, i.e. 9 times €60, or €540.
You must make the request for termination in writing and send it by registered mail with acknowledgement of receipt.
You don't have to give a reason.
A document template is available:
Terminate his electronic communications contract for personal reasons
From the day your request is received, your operator has 10 free days to terminate your contract.
You can ask your operator for a longer period of time to extend your contract.
You must specify in your letter the exact date of the end of the contract.
Upon signing the contract, your internet service provider requests a security deposit for the loan of equipment: a box and/or a decoder for television.
You must return the material by post or return it to a store. Ask your operator how you should return the devices.
Your supplier must refund the security deposit to you within a maximum of 10 clear days after the return of the equipment.
Your 24-month commitment isn't over
For example, a personal reason may be the desire to take a more attractive subscription with another operator.
This is an early cancelation of your subscription before its end of engagement.
You must pay a breach of contract fee and a file fee.
The application fee is approximately €50.
These costs must be mentioned in your contract.
Your termination fee is to pay the subscription months in full until the 12the, and then set 25% the monthly rate for the following months.
Example :
- You want to terminate after 3 months of engagement. If your monthly subscription is €60, you must then pay a termination fee equal to the price of your subscription for the remaining 9 months, i.e. 9 times €60, or €540. This is on top of that 25% the tariff for the next 12 months.
- You want to terminate after 13 months of engagement. If your monthly subscription is €60, you must then pay a break-up fee of 25% the tariff for the remaining 11 months, or €165.
You must make the request for termination in writing and send it by registered mail with acknowledgement of receipt.
You don't have to give a reason.
A document template is available:
Terminate his electronic communications contract for personal reasons
From the day your request is received, your operator has 10 free days to terminate your contract.
You can ask your operator for a longer period of time to extend your contract.
You must specify in your letter the exact date of the end of the contract.
Upon signing the contract, your internet service provider requests a security deposit for the loan of equipment: a box and/or a decoder for television.
You must return the material by post or return it to a store. Ask your operator how you should return the devices.
Your supplier must refund the security deposit to you within a maximum of 10 clear days after the return of the equipment.
You're no longer under commitment
You are free to terminate your contract at any time.
You don't have to give a reason.
You only have to pay a filing fee. These application fees must be mentioned in your contract.
In general, the application fee is approximately €50.
You must make the request for termination in writing and send it by registered mail with acknowledgement of receipt.
A document template is available:
Terminate his electronic communications contract for personal reasons
From the day your request is received, your operator has 10 free days to terminate your contract.
You can ask your operator for a longer period of time to extend your contract.
You must specify in your letter the exact date of the end of the contract.
Upon signing the contract, your internet service provider requests a security deposit for the loan of equipment: a box and/or a decoder for television.
You must return the material by post or return it to a store. Ask your operator how you should return the devices.
Your supplier must refund the security deposit to you within a maximum of 10 clear days after the return of the equipment.
You are terminating because your operator has modified your contract without your consent
For example, your operator has removed your access to TV channels that were previously available.
You can terminate your contract early without paying any compensation.
You only have to pay a filing fee. These application fees must be mentioned in your contract.
In general, the application fee is approximately €50.
You must make the request for termination in writing and send it by registered mail with acknowledgement of receipt.
A document template is available:
Terminate its electronic communications contract as a result of its amendment
From the day your request is received, your operator has 10 free days to terminate your contract.
You can ask your operator for a longer period of time to extend your contract.
You must specify in your letter the exact date of the end of the contract.
Upon signing the contract, your internet service provider requests a security deposit for the loan of equipment: a box and/or a decoder for television.
You must return the material by post or return it to a store. Ask your operator how you should return the devices.
Your supplier must refund the security deposit to you within a maximum of 10 clear days after the return of the equipment.
You are terminating because your operator is not performing the service properly
This is a misservice that you can prove. The problem needs to be prolonged. Example: Prolonged failure not resolved by operator.
You can terminate your contract early without paying any compensation.
You only have to pay a filing fee. These application fees must be mentioned in your contract.
In general, the application fee is approximately €50.
You must make the request for termination in writing and send it by registered mail with acknowledgement of receipt.
A document template is available:
Request the termination of your telephony or internet contract at the operator's expense
From the day your request is received, your operator has 10 free days to terminate your contract.
You can ask your operator for a longer period of time to extend your contract.
You must specify in your letter the exact date of the end of the contract.
Upon signing the contract, your internet service provider requests a security deposit for the loan of equipment: a box and/or a decoder for television.
You must return the material by post or return it to a store. Ask your operator how you should return the devices.
Your supplier must refund the security deposit to you within a maximum of 10 clear days after the return of the equipment.
Request unlocking of your phone
The unlocking is also called unlocking.
By locking, the operator prevents your phone from carrying a SIM card belonging to another operator.
By unlocking your phone, you can keep your phone while changing operator.
Please note
if you buy your mobile phone "naked", without a package, elsewhere than at an operator (in an electronics store for example), your device is unlocked and does not require any unlocking.
Whether unlocking is free or not depends on your contractcommitment and its duration with your old operator.
You have been subscribed for more than 3 months
Unlocking is free.
You have been subscribed for less than 3 months
Your operator will ask you to pay for unlocking according to the price conditions linked to your contract.
Contract without commitment period
Your mobile phone is no longer locked. You don't need to have it unlocked.
Sign a contract with the new operator
You must report that you do not want your phone number to be portable.
You can choose the start date of your new contract.
Warning
consider giving a precise contract end date in your termination letter at the old operator, so that it coincides with the start of the contract at the new operator.
A new number is then assigned to you.
You must terminate your contract with the former operator
You should not ask for portability of your phone number.
Termination is free if you are no longer under a commitment, otherwise you must pay the remaining months.
The approach is different depending on the reason for your termination.
You're terminating for personal reasons
Your 12-month commitment isn't over
For example, a personal reason may be the desire to take a more attractive subscription with another operator.
This is an early cancelation of your subscription before its end of engagement.
You must pay a breach of contract fee and a file fee.
The application fee is approximately €50.
These costs must be mentioned in your contract.
Your termination fee is to pay the full monthly installments you owe until the 12the month.
Example :
You want to terminate after 3 months of engagement. If your monthly subscription is €60, you must then pay a termination fee equal to the price of your subscription for the remaining 9 months, i.e. 9 times €60, or €540.
You must make the request for termination in writing and send it by registered mail with acknowledgement of receipt.
You don't have to give a reason.
A document template is available:
Terminate his electronic communications contract for personal reasons
From the day your request is received, your operator has 10 free days to terminate your contract.
You can ask your operator for a longer period of time to extend your contract.
You must specify in your letter the exact date of the end of the contract.
Upon signing the contract, your internet service provider requests a security deposit for the loan of equipment: a box and/or a decoder for television.
You must return the material by post or return it to a store. Ask your operator how you should return the devices.
Your supplier must refund the security deposit to you within a maximum of 10 clear days after the return of the equipment.
Your 24-month commitment isn't over
For example, a personal reason may be the desire to take a more attractive subscription with another operator.
This is an early cancelation of your subscription before its end of engagement.
You must pay a breach of contract fee and a file fee.
The application fee is approximately €50.
These costs must be mentioned in your contract.
Your termination fee is to pay the subscription months in full until the 12the, and then set 25% the monthly rate for the following months.
Example :
- You want to terminate after 3 months of engagement. If your monthly subscription is €60, you must then pay a termination fee equal to the price of your subscription for the remaining 9 months, i.e. 9 times €60, or €540. This is on top of that 25% the tariff for the next 12 months.
- You want to terminate after 13 months of engagement. If your monthly subscription is €60, you must then pay a break-up fee of 25% the tariff for the remaining 11 months, or €165.
You must make the request for termination in writing and send it by registered mail with acknowledgement of receipt.
You don't have to give a reason.
A document template is available:
Terminate his electronic communications contract for personal reasons
From the day your request is received, your operator has 10 free days to terminate your contract.
You can ask your operator for a longer period of time to extend your contract.
You must specify in your letter the exact date of the end of the contract.
Upon signing the contract, your internet service provider requests a security deposit for the loan of equipment: a box and/or a decoder for television.
You must return the material by post or return it to a store. Ask your operator how you should return the devices.
Your supplier must refund the security deposit to you within a maximum of 10 clear days after the return of the equipment.
You're no longer under commitment
You are free to terminate your contract at any time.
You don't have to give a reason.
You only have to pay a filing fee. These application fees must be mentioned in your contract.
In general, the application fee is approximately €50.
You must make the request for termination in writing and send it by registered mail with acknowledgement of receipt.
A document template is available:
Terminate his electronic communications contract for personal reasons
From the day your request is received, your operator has 10 free days to terminate your contract.
You can ask your operator for a longer period of time to extend your contract.
You must specify in your letter the exact date of the end of the contract.
Upon signing the contract, your internet service provider requests a security deposit for the loan of equipment: a box and/or a decoder for television.
You must return the material by post or return it to a store. Ask your operator how you should return the devices.
Your supplier must refund the security deposit to you within a maximum of 10 clear days after the return of the equipment.
You are terminating because your operator has modified your contract without your consent
For example, your operator has removed your access to TV channels that were previously available.
You can terminate your contract early without paying any compensation.
You only have to pay a filing fee. These application fees must be mentioned in your contract.
In general, the application fee is approximately €50.
You must make the request for termination in writing and send it by registered mail with acknowledgement of receipt.
A document template is available:
Terminate its electronic communications contract as a result of its amendment
From the day your request is received, your operator has 10 free days to terminate your contract.
You can ask your operator for a longer period of time to extend your contract.
You must specify in your letter the exact date of the end of the contract.
Upon signing the contract, your internet service provider requests a security deposit for the loan of equipment: a box and/or a decoder for television.
You must return the material by post or return it to a store. Ask your operator how you should return the devices.
Your supplier must refund the security deposit to you within a maximum of 10 clear days after the return of the equipment.
You are terminating because your operator is not performing the service properly
This is a misservice that you can prove. The problem needs to be prolonged. Example: Prolonged failure not resolved by operator.
You can terminate your contract early without paying any compensation.
You only have to pay a filing fee. These application fees must be mentioned in your contract.
In general, the application fee is approximately €50.
You must make the request for termination in writing and send it by registered mail with acknowledgement of receipt.
A document template is available:
Request the termination of your telephony or internet contract at the operator's expense
From the day your request is received, your operator has 10 free days to terminate your contract.
You can ask your operator for a longer period of time to extend your contract.
You must specify in your letter the exact date of the end of the contract.
Upon signing the contract, your internet service provider requests a security deposit for the loan of equipment: a box and/or a decoder for television.
You must return the material by post or return it to a store. Ask your operator how you should return the devices.
Your supplier must refund the security deposit to you within a maximum of 10 clear days after the return of the equipment.
Sign a contract with the new operator
You must report that you do not want your phone number to be portable.
You can choose the start date of your new contract.
Warning
consider giving a precise contract end date in your termination letter at the old operator, so that it coincides with the start of the contract at the new operator.
A new number is then assigned to you.
Number portability delay
Online service
Service-Public.fr
Electronic Communications and Post Office Regulatory Authority (Arcep)