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Identity card / Passport: is it mandatory to be present at the counter?
Verified 17 August 2023 - Legal and Administrative Information Directorate (Prime Minister)
What applies to you ?
Identity card
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For a major
Yes, your presence is obligatory to file the file. You must also travel to remove your card.
Exceptionally, an officer may travel to your home if a medical reason or disability prevents you from traveling. In this case, a medical certificate of less than 3 months duration must be provided indicating this impossibility.
For a minor
Filing of the application
The minor must be present and accompanied an official at the filing of the file.
Exceptionally, an officer may travel to your home if a medical reason or disability prevents you from traveling. In this case, a medical certificate of less than 3 months duration must be provided indicating this impossibility.
Removal of the identity card
The minor is under 12 years of age
To withdraw the card, the presence of the minor is optional. The person in charge can run alone.
The minor is 12 years of age or older
The manager and the minor must go to the counter to collect the identity card.
Passport
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From 18 years
Your presence is required to file the file. You must also travel to collect your passport.
Exceptionally, an agent can travel to your home if the passport is essential and urgent and if a serious medical reason prevents your travel. In this case, a medical certificate must be provided indicating this severity and the lack of potential improvement.
Between 12 and 17 years old
- To file the file, the minor must be present and accompanied by a person with parental authority.
Exceptionally, an officer may travel to his or her home if the passport is indispensable and urgent and if there is a serious medical reason preventing the travel. In this case, a medical certificate must be provided indicating this severity and the lack of potential improvement. - In order to withdraw the passport, the presence of the minor and the responsible parent is also essential.
Before age 12
- To file the file, the minor must be present and accompanied by a person with parental authority.
Exceptionally, an officer may travel to his or her home if the passport is indispensable and urgent and if there is a serious medical reason preventing the travel. In this case, a medical certificate must be provided indicating this severity and the lack of potential improvement. - To withdraw the passport, the presence of the minor is optional. The parent may present himself or herself.