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Refer online to the SNCF Ombudsman (Online service)

Business nationale des chemins de fer français (SNCF)

Enables the SNCF mediator to be contacted if prior inquiries to SNCF's customer service have not been successful

Go to the online procedure

Verified 04 February 2022 - Directorate for Legal and Administrative Information (Prime Minister)

For details, please use the practical information sheets :