Refer online to the SNCF Ombudsman (Online service)

Business nationale des chemins de fer français (SNCF)

Enables the SNCF mediator to be contacted if prior inquiries to SNCF's customer service have not been successful

Go to the online procedure

Verified 24 August 2023 - Legal and Administrative Information Directorate (Prime Minister)

For details, please use the practical information sheets :

J'ai réalisé une démarche administrative

Je donne mon avis sur Services Publics +. L'administration concernée me répondra.

Je donne mon avis