Report credit card fraud (Perceval) (Online Service)

Ministry of the Interior

Service accessible via FranceConnect. Prepare your credentials and credit card number.

This service allows you to report credit card fraud if you meet the following conditions:

  • You are still in possession of your credit card
  • You are not the originator of online purchases
  • You have already opposed the card with your bank
Vidéo - Credit card fraud, what to do?
Credits : Public Service (DILA)

What is called internet credit card fraud?

  • Several cases are possible. Among the most common:
  • i notice on my bank statement online purchases from which i am not the originator,
  • i received a confirmation code on my phone for a purchase i didn't make,
  • i have been notified by my bank of an attempt to fraudulently use my bank card on the internet.

What if I am a victim of Internet credit card fraud?

As a priority, I oppose my card, with my bank who will give me an opposition number to keep for the rest of the procedure. Then I report the fraud on service-public.fr. At the end of this report, I will obtain a receipt, which will facilitate my regularization process with my bank.

How do I report?

Before starting the online process also known as “Perceval”, I prepare the information I need:

  • my objection number,
  • my credit card number,
  • and my bank statements.

To access the online process on public service, I must identify with FranceConnect. For this I use one of the accounts that I have already created with the proposed organizations such as taxes or improvements. Once logged in to the online process, I provide information on purchases made without my knowledge.

My application will be processed by the National Gendarmerie and I will receive an email acknowledging receipt of the declaration within a few hours. The receipt will also be available in the “my documents” section of my personal space service-public.fr.

Why report credit card fraud?

In addition to simplifying my dealings with my bank, my reporting helps facilitate investigations

Go to the online procedure

Verified 21 July 2023 - Legal and Administrative Information Directorate (Prime Minister)

For details, please use the practical information sheets :

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