Sophia: a support service for diabetics

Diabetes is a metabolic condition characterized by chronic hyperglycemia (too high blood glucose levels) due to insufficiency or misuse of insulin, a hormone secreted by the pancreas, or both. There are different types of diabetes.

This disease affects more than 3.5 million people in France and the number of people affected is constantly increasing. It often develops silently at first and can cause serious complications. However, it is possible to act to limit the consequences with appropriate treatment and good habits.

What is sophia diabetes?

It is a service offered by Health Insurance since 2008 to help people with diabetes to better know and manage their disease and to adapt their habits in order to limit the risk of complications and improve their quality of life.

It offers information and advice that make it possible to know the follow-up of the disease and its treatments, to better understand the results of examinations and the importance of doing them regularly, to identify the risks of complications, to adapt daily life habits, to learn to monitor blood sugar, to practice a suitable physical activity... It also provides the opportunity to talk by phone with a health nurse adviser, in support of consultations with the attending physician.

It is a free and non-binding service. Each member is free to leave at any time upon request.

What are the conditions for taking advantage of it?

• be managed as a long-term illness (ALD);
• be over 18 years of age;
• receive at least 3 prescriptions per year of medicines to treat your diabetes;
• have declared a attending physician.

How do I register?

If you meet the criteria to benefit from this service, the Health Insurance invites you by mail to register and provides you with a membership number allowing you to do the following:

• online:
  
  • since the registration module;
  • since your ameli account;
• by post by completing the registration form attached to the invitation letter;
• with your doctor at a consultation.

You can then log in to your personal and secure account in your space sophia.

How does the accompaniment work?

This service offers you remotely:

• information
  You receive 4 newspapers

  you and sophia

  per year containing health information (the various recommended examinations, how to take care of your feet or teeth...), testimonials from other patients and health professionals, news about diabetes and advice on diet, physical activities you can practice... You also receive

  guide books

  to answer concretely and precisely your questions on a specific subject (fats in the diet, stress, renal complications of diabetes...).
• health nurse advisors to answer your questions
  Telephone follow-up is offered: you are called a first time to identify your needs and difficulties, then, if you wish, regular telephone exchanges can be set up.
  You can also call the nurse-counselors from Monday to Friday from 9am to 7pm and Saturday morning until 1pm (for people living in the metropolis).
• a site of coaching online 24-hour access
  You can enter and track your health data and test results, request reminders of your medical appointments, and also ask your questions in writing to health nurse advisors from your Sophia space.