Insulation, ventilation, installation of solar panels... The DGCCRF renews its advice to protect consumers from unfair practices of certain professionals in energy renovation works.
An increase of 20% Following complaints of fraud and abuse in the energy retrofit sector between August 2018 and August 2019, the Directorate-General for Competition, Consumer Affairs and Fraud Prevention (DGCCRF) offers you 8 ideas to adopt to carry out your project calmly:
inquire with a "Do" advisor on 0 808 800 700 (free service + call price) or on www.faire.fr to know what work to carry out and the aid to which you are entitled;
watch out for companies who claim to be acting on behalf of public bodies (who never approach) or your energy provider;
do not give your bank details and never sign the same day;
request a quote and compare with other offers;
beware of overly attractive offers (you may not be eligible for the announced aid and the actual energy savings may be less than the promises);
If you have taken credit, do not sign the completion certificate until the work is fully completed.
in the event of a dispute, consider calling on consumer associations;
if you find a fraudulent practice, contact the DGCCRF.
