On November 6, 2020, Service-Public.fr celebrates its 20th anniversary! Since November 6th, 2000, the official website of the French administration has been supporting you in your rights and approaches with the same mission: to simplify every step of your daily life in your relationship with the administration, whether you are individuals, professionals or actors in the voluntary sector!
20 years of exchanges with users, for simplified access to administrative information
Service-Public.fr, always close to its users, delivers practical, official, accessible, free and up-to-date information on legal and administrative developments. Service-Public.fr, more than 34 million visits every month and:
3,200 pedagogical fact sheets and thousands of links to practical official resources: forms, on-line procedures, reference texts, simulators, model letters, etc. ;
contact details of national administrative services and public services (
Administration Directory
): 72 000 local agencies and offices competent to deal with user formalities and 13 000 administrative staff identified;
administrative news with the
News
of the site, social networks (Facebook and Twitter) means the weekly letter sent to more than 860 000 subscribers;
a mail and telephone answering service with the 3939.
Personalized services
With the geolocation of the available services referenced in the administration directory, you can directly access the contact details of physical offices of organizations and institutional actors close to you.
With the personalized paths within the fact sheets, only the information that corresponds to your situation is presented to you.
Carte grise With access to more than 110 calculation or situation simulators (calculation of the cost of a procedure, maintenance, trainee gratuity, traffic offenses...), you get a personalized result.
With the letter templates (resignation letter, parental leave...) but also the Cerfa forms that you can fill in online, you have a document that can be used directly.
With your personal account or your association account, you can manage online the follow-up of your steps and safely host your administrative documents.
From the consultation of a card, you can obtain details by telephone about the topic addressed. Once a call code has been issued, you will contact a specialist informant by telephone. The 3939 Allo Public Service (0,15 €/minute + call price) provides information on the rights, obligations and steps to be performed for the user. At the end of the call, you will receive a memo with the information you need to complete these steps.
By subscribing, you can receive e-mail alerts when content is significantly updated or when news about a topic of interest is posted.
FYI
The site works closely with its partners (ministries, communities, organizations...) to adapt to the customs.
Listening to you
We are at your disposal to improve the quality of our content and our approaches through:
an annual survey to measure your satisfaction;
travel to the regions to collect your needs, train social or family caregivers on the site's features;
attention to your concerns with the 151,000 emails processed and the 214,000 incoming calls;
regular testing with users with varied profiles, representative of the business, to evaluate the functionalities recently developed or being developed, improve your journey within the site or simplify an approach.
Timeline
2000: Service-Public.fr, the official website of the French administration, was launched on 23 October. It succeeds the minitel 3615 Vos droits, opened in March 1990 and Admifrance. 7.2 million visits on 1re year.
2004: 26.4 million visits. 91,000 subscribers to the e-mail.
2007: redesign of the space for professionals.
2012: 143.5 million visits. Award for the public website of the year.
2015: launch of the new Service-Public.fr (new ergonomics, new graphic design, editorial evolution, new technical architecture) 285.5 million visits including 25% on the move.
2016: merging of 4 existing sites (Service-Public.fr, my public service, my pro account and my asso account) and commissioning of the online service platform (PSL) which succeeds the MDEL platform (My online approaches) of the Directorate-General for the Modernization of the State (DGME).
2017: according to the requirements of the general accessibility repository, the site obtains level 5, the highest level of the e-accessible label in 2017.
2018: new online services including voter registration.
2019: Service-public.fr exceeds 300 million visits.
2020: Service-public celebrates its 20th anniversary and has more than 313 million visits by the end of September.
And of course, there are also projects for tomorrow: more customization, simplification, more visual formats, tutorials, but also translated and vocalizable content, new simulators, a better directory, more online approaches...
