France services: to be helped in your steps near you

Where to find France services near you?

You will find the contact details and times of the France services closest to you among the 1304 currently labeled on the campaign page or the interactive map France services. You can do a search by entering your address, the name of your municipality or its postal code.

What services are offered and for what steps?

France services is a one-stop shop that gives access in one place to the main public service bodies: the Public Finance, the Family Allowance Fund (CAF), the Health Insurance, the Pension Insurance, the Ministry of the Interior, Pôle emploi, the Post Office, the Mutualité sociale agricole (MSA) and the Ministry of Justice.

Some examples of services offered:

• Carte grise Help with administrative procedures: help you to do your job or ask for the activity bonus for example.
• Job search: support you in the creation of CVs and cover letters, guide you in the use of pole-emploi.fr.
• Reimbursement of care: refer you to the use of the ameli.fr website and the mobile application.
• Preparing for your retirement: create your personal space, do the simulation of your allowances, deposit or withdraw your file on the internet.
• Dealing with a dispute or a conflict: ensure a first reception and refer you to a local facility in terms of access to the law or to a professional of justice.

In addition to this base of services, users benefit from local partnerships between France services and local support structures: local mission, CCAS or access to digital initiation workshops for users.

To meet your individual situation, various services are provided in the field of services offered by the public services partners of the program (fiscal situation, health, family, retirement, employment, identity documents...):

• carte grise general information on the procedures proposed by operators (answers to questions, support of daily administrative procedures such as tax returns, management of the withholding tax, renewal of identity documents, driver's license and the taking of the following measures...);
• digital support to promote learning and develop uses (creation of an e-mail address, printing or scanning of documents necessary for building administrative files, creation of your identifiers to access the public service online...);
• help with online procedures (navigation on operators' websites, simulation of allowances, request for documents online, etc.);
• consulting services for the resolution of complex cases by relying on correspondents within the partner network.

Beyond the administrative formalities, you also have access to self-service computer stations.

Who's with you?

On site, at least two trained agents welcome you to accompany you in your daily administrative procedures.

A few recommendations before traveling

For most procedures, it is necessary to have an email address: remember to bring your username and password if you already have one. If you don't have one, no problem, you will be accompanied to create a personal email address.

Depending on your approach, it is useful to bring some of your identifiers (CAF beneficiary numbers, social security number, Pôle emploi identifier number) or some documents: vital card, tax notice, latest salary slips, a CV on paper or USB stick...

If you have a question about the proposed procedures or the papers needed to carry them out, contact directly with the France services closest to you by going to the interactive map France services.