How do I do it when I have lost or found something on a train or station? Thanks to a renovated Service des Objects Trouvés, with the SNCF everything is not lost!
Lost Objects
You can declare a lost item:
Online. To complete your loss report quickly, create your account in just a few clicks. An email will be sent to you confirming that your declaration of loss has been taken into account and the search will start immediately. If you have already filed your loss report, please log in with your email address at
tracking my files
, you can follow the progress of the searches there.
At one of the offices
Objects Found
at the station.
When your item is found, you can pick it up at the station or request that it be delivered to your home (shipping costs are at your expense). It will be returned to you on presentation of an identity document and against payment of a refund fee of €5 or €10 depending on the value of the object.
Objects Found
Objects found can be dropped off at a station in one of the offices
Objects Found
or with staff.
On receipt, they are recorded in the national database, which compares them in real time. They will be kept for 1 month in the station where the item was recovered or in the arrival station for items forgotten in the train. Perishable or hazardous materials are immediately destroyed.
FYI
What happens to objects found not returned? If the object is not returned to the owner within the period of 1 month, it is handed over to the Domains Administration, transferred to a public utility association or destroyed.
Advice before a trip
To make it easier to identify them in case of loss, remember to customize your electronic, computer and camera devices, by any means you like: sticker, badge, keychain or any particular sign allows you to make the difference between two objects in any way similar like phones.
You can also use the e-Tiquette service. The e-Tiquette system allows you to mark your personal belongings and luggage with a QR Code (two-dimensional barcode) identifiable only by SNCF agents. This service also makes it easier to find your items in case of loss. To do this, you must create or log in to your customer account.
Label your luggage.
For your children's soft toys, remember to write the name and first name of the child on the label of the object.
