How do I get a refund for a train ticket?

Service-public's response:

In general, if the fare conditions of your ticket allow it, you get a refund of your ticket after having canceled it or following a complaint made by email or by post. However, you may benefit from more favorable repayment terms depending on the events and the decisions of the SNCF.

General rules

Depending on the price conditions of your ticket, you can receive a refund following its cancelation.

• For a dematerialized ticket (e-ticket for example) or a ticket not yet withdrawn (at a station, in a shop, in a travel agency or at a self-service kiosk), you can cancel your ticket online and the credit will be paid into the account associated with the credit card used for the online payment.
• For a ticket already withdrawn or sent to your home, you can cancel your ticket online, then go to the station, shop or agency to be refunded (by credit card or cash until €150).

Special conditions

You are invited to check your train's traffic regularly on the site sncf.com or on the mobile app.

Should your train be canceled, you can cancel your ticket free of charge under the

travel guarantee

, regardless of the fare, including non-refundable/non-refundable tickets. You will have 60 days after your scheduled travel date to make your refund request. Until 24 hours after the scheduled departure of your train, you can go to the train station, the SNCF shop or the your authorized SNCF travel agency. After 24 hours, you can send your refund request online.