Health Insurance simplifies appointment booking!

Since 1^er March 2023, you no longer need to go to your Primary Health Insurance Fund (CPAM), nor to call 3646, to have an interview with a health insurance advisor.

Insured persons affiliated to CPAM can now benefit from a new service, via the Ameli mobile application or the website. Simply log in to your Ameli account to choose a time slot that suits you in just a few clicks.

On D-Day, if you have opted for an appointment by phone, a health insurance advisor will call you at the scheduled time, on the phone number provided in your account, to update you on your file and answer your questions. This automatic call is totally free of charge.

How do I make an appointment?

• Sign in the Health Insurance Portal with your login and password;
• Go to the “My Calendar” section and select “Make an appointment”;
• Select one of the different patterns offered (15 or 30 minutes is indicated depending on the patterns).
• Choose the type of appointment: in the reception point or telephone;
• To finish, select the date and time slot.

Once the appointment is made, you have no further steps to take. The counselor's call will be made automatically, or you must go to your center if you have opted for an appointment on site.