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Vital Card

Verified 09 December 2022 - Directorate for Legal and Administrative Information (Prime Minister)

What is the Vitale card? It is a personal, confidential, secure and free card. It allows you to identify yourself with Health Insurance. This card smart contains the information necessary to support your care. So you don't need to mail your care sheet. You get reimbursed faster.

The healthcare professional you see (doctor, dentist, etc.) uses your Vitale card to establish an electronic health record (which replaces the paper care sheet).

This worksheet is required to support your consultation.

The information is sent directly to your health insurance organisation by the healthcare professional.

This way, you are refunded in one week without having to take any steps.

In some cases, the Vitale card may allow you not to advance the fees: this is what is called the paying third party.

Please note

To take care of your medical care during a trip or a short stay Europe, you can request European Social Security Card (EHIC).

General case

Obtaining a Vital Card requires a social security number.

This card certifies your registration and health insurance rights.

It is valid throughout France.

Please note

It is possible to order a Vitale card to your child from the age of 12, from the Ameli account only.

French pensioners living abroad

You are retired from the French social security system and live abroad, you have a right to sickness insurance. You can therefore see your health expenses covered during your temporary stays in France.

However, if you live in a country outside EEA and Switzerland certain conditions may be required for the reimbursement of your care during your stay in France.

Just register:

  • On the Ameli site
  • Or contact the French foreigner Retirement Centre (CNAREFE).

Ameli Online

Who shall I contact

Vitale card issued free through Medicare.

You can order a Vitale card from your Ameli account or by post.

If you request a vital card for your child from the age of 12, this request can only be made through your Ameli account.

General case

Your first Vitale card

You can order your Vitale card:

  • Online from your Ameli account
  • By mail.

From the age of 16, the health insurance company sends a "My new life card" form. However, it is not useful to return this form if the request for a Vitale card has been made from the Ameli account.

FYI  

The Vitale card can be ordered from 15 years old in the Ameli account of the parent to whom the child is attached.

When the Vitale card is addressed to you, you receive a paper copy of the information stored on it.

FYI  

This document is useful if you ever lose your Vitale card or if you have to prove your rights.

In case of error or inaccuracy on the paper copy, you must report it to your health insurance organisation.

Your first Vitale card when you arrive in France

Once you have obtained your final Social Security number, you can  ::

  • Order a Vitale card directly online from your Ameli account
  • Or complete and return the form "My new Vitale card".

The card will be addressed to you.

When the Vitale card is addressed to you, you receive a paper copy of the information stored on it.

FYI  

This document is useful if you ever lose your Vitale card or if you have to prove your rights.

In case of error or inaccuracy on the paper copy, you must report it to your health insurance organisation.

Your child is between 12 and 16

You can order a Vitale card for your child.

Request a Vital Card (General Speed)

When the Vitale card is addressed to you, you receive a paper copy of the information stored on it.

FYI  

This document is useful if you ever lose your Vitale card or if you have to prove your rights.

In case of error or inaccuracy on the paper copy, you must report it to your health insurance organisation.

MSA

If you are an MSA member, connect to your private space:

MSA Private Space

If you notice an error regarding your identity (surname, first name, sex, date or place of birth), you must request correction using this online service:

Application for correction of civil status with the INSEE

The Vital Card is issued without a validity period but must be updated.

You need to update your Vitale card:

  • At least once a year.

Example :

Moving, birth, long-term illness

To update the Vitale card, terminals are available in the following locations:

  • Health insurance organisations
  • Pharmacies
  • Some health facilities

If you are unable to travel, contact your health insurance organisation by phone or mail.

General case

Online

You can make your declaration on your Ameli account and receive a new Vitale card within 2 weeks:

Declaration of Loss, Theft or Failure of a Vital Card (General Speed)

While waiting to collect your Vitale card, you can get a certificate of rights.

Please note

You can also report loss or theft from the Ameli app for smartphone and tablet.

On site

A template for a declaration of honour is available on the Ameli website.

Vital Card: Loss, Theft or Malfunction - Declaration on Honour (General Diet)

You must submit the declaration to your CPAM and receive a new Vitale card within 3 weeks.

Who shall I contact

Please note

While waiting to collect your Vitale card, you can get a certificate of rights.

By mail

A template for a declaration of honour is available.

Vital Card: Loss, Theft or Malfunction - Declaration on Honour (General Diet)

You must send it to your CPAM and receive a new Vitale card within 3 weeks.

Who shall I contact

Please note

While waiting to collect your Vitale card, you can get a certificate of rights.

MSA

If you are an MSA member, connect to your private space:

MSA Private Space

General case

Online

If your card does not work, report it to your health insurance organisation in order to receive a new card.

Declaration of Loss, Theft or Failure of a Vital Card (General Speed)

Please note

While waiting to collect your Vitale card, you can get a certificate of rights.

By mail

If you are an employee under the general social security system, you can use the statement on the honour of malfunction.

You must attach your faulty card to your mail.

This document is to be returned to your health insurance fund.

Who shall I contact

Please note

While waiting to collect your Vitale card, you can get a certificate of rights.

MSA

If you are an MSA member, connect to your private space:

MSA Private Space

Fraud calls

Phone walkers use fraudulently the name of Health Insurance.

36 46 is the only number to reach your primary health insurance fund.

Your contact person will never ask you for your bank account number, RIB, bank card number...

You don't have to follow up on these calls.

Example :

A message on your answering machine asking you to call back your "Health Insurance".

Its purpose is to make you call a number that is highly overtaxed and thus to extract money indirectly from you. You don't have to call back because it's an attempt to scam.

Fraudulent emails

These fraudulent emails appear to be from Health Insurance: they use the Health Insurance logo and post the link of the Ameli website.

The e-mails that Health Insurance can send to you in your personal e-mail (concerning an action or request you have made) always ask you to log in to your Ameli account. It is only in this secure space that the exchange of messages and supporting documents with Health Insurance takes place.

Don't reply to these fraudulent emails and delete them from your mailbox.

If you have already provided your bank details (e.g. credit card numbers), please notify your bank promptly to oppose.