This page has been automatically translated. Please refer to the page in French if needed.
E-commerce
Buy online in another EU country: same conditions for all
Publié le null - Directorate for Legal and Administrative Information (Prime Minister)
You want to buy clothes on a website based in Belgium, a fridge on a German website or a trip to an Italian amusement park? Are you aware that, since 3 December 2018 (Regulation EU 2018/302), you can purchase goods and services from an online trader who is based in another EU country under the same conditions as customers domiciled in that country?
You can no longer be blocked or restricted from accessing a website of a professional settled in another EU country for reasons relating to your postal or IP address. By connecting to the internet from France, you must now be able to browse and buy on a European website. However, you may be asked if you wish to continue on the web page in its version of the country of origin. If you confirm, you will have the same conditions (same prices and delivery conditions) as customers domiciled in this country. On the other hand, sites may continue to offer different interfaces per country with different prices. But you cannot be automatically redirected to a national version of the site without your consent.
The goods and services available in the EU without restriction are:
- new or second-hand goods sold online and delivered in a Member State (clothing, electronic appliances, furniture, etc.);
- digital services not protected by copyright (data storage, site hosting, internet directory, etc.);
- the services provided in the country of the professionals concerned (hotel accommodation, sports events, car rental, ticketing of leisure parks...).
FYI
If you buy online from a trader located in another EU country, the trader is not obliged to deliver you to your country of residence. For example, if you buy a coffee maker on a Portuguese website that only offers deliveries in Portugal, you can order the coffee maker but you will have to pick it up at the premises of the professional or have it delivered to an address in Portugal.
Additional topics
Ministry of Economy
European Consumer Center France
Agenda
Aide à la scolarité
À partir du 2 sept. 2024
Publié le 30 août 2024
Deux et trois-roues
Jusqu'au 15 sept. 2024
Publié le 15 juillet 2024