Police stations, prefectures, town halls, post offices, courts, tax centers, health insurance funds, family allowance funds, pension funds, Pôle emploi agencies... Given their contribution to the life of the Nation, public services continue their activity during the new lockdown, sometimes with an organization and adapted reception arrangements. What services are provided? How do I get in touch without moving around?
In addition to physical barriers, all enclosed spaces must be masked.
Police stations and gendarmeries
The police stations are open. However, before traveling, it is advisable to call the police station in order to be guided to postpone the trip or to take an online approach. Please note that the 17th (or 112) is reserved for emergency calls.
In addition, the Directory of Administration of Service-Public.fr tells you the contact details of your gendarmerie brigade and also a first orientation (appointment booking, online approach, instant messaging...).
Some reports or statements can be made online via the website of the National Police : reporting sexual and gender-based violence, filing a pre-complaint for an offense against property or discrimination whose author is unknown, reporting illegal content or behavior on the internet, reporting credit card fraud, reporting malice on the internet, reporting a scam, reporting a change in behavior of a person that could lead to his radicalization...
One cat is available on the National Police website. 7 days a week, from 8 a.m. to 8 p.m., the police answer and inform you by interacting.
The prefectures
The prefectures are open to the public. For certain steps, you can make an appointment online. However, a large number of procedures can be carried out online on Service-public.fr.
Town halls are open but may have taken special steps. It is recommended to consult the website of the city council which specifies which ones or to contact it by telephone. To find his contact information, you can use the Directory of Administration of Service-Public.fr.
Post offices, mail and parcels
The Post Office continues to operate normally for all its activities. All post offices are open and letter carrier tours are provided 6 days a week.
A free door-to-door mail pick-up and delivery service for postal products by the postman is proposed during the health crisis. You can inform your postman on his tour or indicate on a paper attached to your mailbox that you want to send a mail. To postage mail, you can:
pay postage directly to the postman by check to La Poste preferably or in cash (the supplement will be required) after you have estimated the weight of your shipment;
The courts remain open. The unique reception services of litigants will remain open but by appointment. All judicial activity is maintained in the presence of the persons summoned but in strict respect of distance and gestures barriers. The public cannot access the courtrooms.
Visitation rights and child rebates (
arm passage
) in meeting spaces remain possible. Meeting spaces are open.
call your personal income tax office or 0809 401 401 (local call price).
You can also request a telephone appointment, by going to the Contact page or in your particular space.
Social security funds (health insurance bodies)
Health Insurance is open. Reception by appointment is privileged to guarantee respect of the gestures barriers and protect the health of all. In addition, emergency boxes will also be set up to accompany the most vulnerable people.
However, it is strongly recommended to prioritize online services as a first step to limit travel. The Ameli account allows you to carry out most of the usual procedures: follow your refunds, obtain a certificate of rights or a statement of daily allowances, update personal information (telephone, bank details...), resolve a situation of conflict of complementary health. It also allows you to question the health insurance chatbot or contact the health insurance by email. However, email requests should be reserved for the most urgent personal questions and steps.
Finally, the Ameli Forum provides a large number of responses related to the COVID-19 outbreak.
The Family Allowance Funds
The welcome to the public is maintained exclusively by appointment. Depending on the situation in each department, the CFOS can receive you by appointment, offer you an interview by telephone or video-conference. To find out how to welcome your cash register, go to the “My Caf” section and enter your postal code.
The following solutions are recommended for your approach:
The agencies are open. Generally, they welcome you every morning with or without an appointment and in the afternoons only by appointment:
to access self-service kiosks or equipment in reception areas (photocopier, scanner) to register or update;
for an appointment for which a physical exchange with a counselor is essential;
for an appointment identified as having to be made in an agency by the counselor, depending on the profile of the jobseeker, or for which the jobseeker has expressed the need for it to take place in an agency;
for an appointment identified as having to be made in an agency by the advisor, depending on the company's need, or for which the recruiter has expressed the wish that it take place in an agency.
in your personal space. You will get an answer within two business days;
call 3960, monday to friday, from 8am to 5pm (service 0.06 €/min + call price). From the foreigner, box or mobile, dial 09 71 10 39 60.
If you wish to apply for your retirement, you must use the online service
Apply for my retirement
, accessible from its personal area. It is imperative not to duplicate: if you apply for your retirement online, it is useless to send it by mail as well.
FYI
you can submit supporting documents via your personal area.
