Reduced bank charges for fragile customers

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A customer will be considered fragile in the following cases:

• if it accumulates 5 payment irregularities or incidents in the same month and no longer only as a result of account irregularities or repeated payment incidents for three consecutive months:
• whether its over-indebtedness file is being processed and no longer only if it is in over-indebtedness;
• if it is entered for 3 consecutive months in the Bank of France's file centralizing check payment incidents.

A fragile customer will have their bank charges capped at €25 (or €20 if it has a specific offer

fragile customer

of its bank) for 3 months instead of a shorter and variable duration depending on the banking institutions.