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Post, courier, carrier...
Mail and parcels: what to do in case of delivery problem?
Publié le null - Directorate for Legal and Administrative Information (Prime Minister)
Your package was lost or delivered late? You were waiting for a mail that never arrived? You can report problems related to the delivery of a parcel or mail online through the Regulatory Authority for Electronic Communications, Posts and Press Distribution (Arcep).
Through the digital platform jalert.arcep.fr , your user experience allows Arcep to identify malfunctions which may encourage operators to improve their services.
Simply choose from a series of detailed proposals for:
- deposit (I am not satisfied with the conditions for deposit of my mail/parcel);
- routing (I have sent a mail/parcel but I am not satisfied with the routing conditions);
- delivery (I am not satisfied with the conditions for delivery of my mail/parcel);
- agency reception (I am not satisfied with my agency's reception conditions);
- the contract for forwarding (I am not satisfied with my contract for forwarding).
If you wish, you have the possibility at the end of the journey to add free comments and also to evaluate the quality of the customer service of the operator.
Once your alert has been sent, Arcep gives you access to tip sheets related to your problem that are also sent to you by email.
Warning
Arcep is not responsible for settling individual disputes between users and operators. This falls within the remit of the Directorate-General for Competition, Consumer Affairs and Fraud Prevention (DGCCRF), whose services inform you about your rights and different avenues of appeal that exist.
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Service-Public.fr
Service-Public.fr
Electronic Communications and Post Office Regulatory Authority (Arcep)
Ministry of Economy
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