Accessibility: Fully compliant
Verified 16 January 2023 - Directorate for Legal and Administrative Information (Prime Minister)
The following information relates to the accessibility declaration made on 10 January 2023 on the basis of the content available on that date.
An accessible website is a site that allows all internet users to access its contents without difficulty, including people with disabilities and using specialized software or hardware.
For example, an accessible site can:
- navigate with speech syntheses or braille beaches (especially used by blind or visually impaired Internet users)
- navigate without using the mouse, with the keyboard only or via a touch screen.
The Directorate of Legal and Administrative Information (DILA) pays particular attention to the quality of realization of its websites. For several years now, it has been committed to complying with the RGAA (General Reference Code for Improving Accessibility) and the state design system. The DILA also places great importance on user experience and ergonomics.
In order to obtain the best possible result, accessibility is taken into account by all the teams involved in the development of the site. Our teams trained in accessibility are also accompanied by experts, especially for auditing, arbitrations and verification of corrections throughout the design and development phases.
In addition, we are taking a decidedly pragmatic approach to accessibility. The choices made and the elements implemented also take into account the user experience.
The DILA (Directorate of Legal and Administrative Information) undertakes to make its websites, intranet, extranet accessible, in accordance with article 47 of Law No. 2005-102 of 11 February 2005.
This accessibility statement applies to Service-Public.fr. It was conducted on 10 January 2023, based on the content available at that time.
The site is compliant with the General Accessibility Improvement Repository (GAAR) version 4.1: https://accessibilite.numerique.gouv.fr/
The compliance audit, carried out by the Access First business, on a sample of 22 pages, shows that 100% of the RGAA criteria are met.
Technologies used on the site
Assistive user agents, tools, and technologies used to verify content accessibility
Content Render Checks were performed with the following configurations:
- Firefox and NVDA
- Safari and VoiceOver
- Firefox and Jaws 2020
The following code verification tools were used to verify compliance with the GBAA tests:
- Accessible Name and Description Inspector (ANDI) Module
- Color Contrast Analyzer
- Web Developer Extension
- Tools for developers in the Firefox browser
- W3C HTML Validator.
Pages of the site that have been checked for compliance
- Home Page
- How do I do if?
- Legal notice
- Site Map
- Contact - Need help? A question?
- I have a disability
- Simple plug
- Card with situations
- Folder with Guided Search
- Form with questionnaire
- On-line approach
- Administrative Form
- Search with filters
- Approach and tools
- Election Situation Inquiry Service
- Talking to the police or gendarmerie
Content not subject to the accessibility requirement
The following items are subject to a derogation, being supplied by third parties, over which control is not possible.
- Youtube video player from external component
- The accessible name of the PDF download link cannot be changed
- Plug-in generated PDF
- The audio playback component of pages cannot be changed
- Graphics Captcha
Right to compensation
According to article 11 of the Law of February 2005, the disabled person is entitled to compensation for the consequences of his disability, regardless of the origin and nature of his disability, his age or his lifestyle.
Accordingly, each body has an obligation to take the necessary measures to give access, within a reasonable period, to the information and functionalities sought by the disabled person, whether the content is exempted or not.
If you encounter an accessibility problem with content or a service, you can contact the manager of Service-Public.fr to be referred to an accessible alternative or obtain the content in another form.
For this, you can contact:
This procedure is to be used if you have reported to the website manager a lack of accessibility that prevents you from accessing any content or services on the website and you have not received a satisfactory response. You can then choose:
- write a message to the French Defender of Rights
- contact the Defender of Rights representative in your region
- mail (free, don't put stamp)
Defender of Rights
Free answer 71120
75342 Paris CEDEX 07
In accordance with to the RGAA4, the DILA has set up a three-year accessibility scheme which will be set out in annual action plans.
These documents are available on the DILA institutional website: https://www.dila.premier-ministre.gouv.fr/informations-sur-le-site/accessibilite