General Terms and Conditions of Use

This Service offers tailor-made information: the user can easily navigate in the guide of rights and procedures, news, search and select administrative contacts and inquire about the opening hours of public bodies.

The user can also subscribe to alerts for updating the cards via the service-public.fr account.

Access to the Service is open to anyone.

When registering for the Service (for subscriptions to alerts on updates of the cards), the user chooses an identifier (formalized by a valid email address) and a password. The password must contain 8 or more characters including at least one capital letter and a number or special character. The user must keep his/her username and password which will be useful to him/her for any access to his/her personal account on Service-Public.fr and the services related thereto.

The password must be chosen by the user so that it cannot be guessed by a third party. The user undertakes to preserve its confidentiality. The user undertakes to immediately notify DILA of any unauthorized use of this information, DILA cannot be held liable for any damage caused by the use of the password and file number by an unauthorized person.

The Service user provides a valid email address when registering for the service that will serve as an identifier and will be used for confirming the operations carried out by the user on his account, and for sending alerts related to the follow-up of the steps.

DILA reserves the right to terminate, without notice or compensation of any kind, any Service-Public.fr account that is the subject of unlawful or fraudulent use or contrary to these GTC.

Use of the service requires a connection and an internet browser. The browser must be configured to allow session cookies.

DILA reserves the right to change, modify or suspend, without notice, the Service for maintenance reasons or for any other reason deemed necessary. An information page is then displayed to the user informing him of this unavailability.

The unavailability of the Service does not entitle you to any compensation.

The terms of these Terms of Use may be amended at any time, without notice, as a result of changes to the Service, changes in legislation or for any other reason deemed necessary.

DILA undertakes to take all necessary measures to guarantee the security and confidentiality of the information provided by the user.

The DILA guarantees the users of the Service the rights of access, rectification and opposition provided for by Law No. 78-17 of 6 January 1978 on data processing, files and freedoms.

DILA undertakes not to market any information and documents transmitted by the user through the Service, nor to communicate them to third parties, except as provided by law.

The information transmitted by the user remains under his control. They may change or delete them at any time. He can choose to delete all information from his account by deleting his account Service-Public.fr. Only the information necessary to respond to any disputes and to the statistical needs of the service is kept.

Any request relating to the personal data of the user is made to the computer correspondent and freedoms of the DILA at: cil@dila.gouv.fr

DILA undertakes to take all necessary precautions to preserve the security of the data collected from the user, and in particular to prevent it from being distorted, damaged or from unauthorized third parties having access to it.

The data or documents kept by the user in his storage space remain his sole responsibility. The use of the storage space does not exempt the user from the retention of any document of which he could have deposited a copy in this space.

The data transmitted to the online services of the Partner Organizations remain the responsibility of the user, even if these are transmitted by the technical means made available in the Service.

It is recalled that any person making a false statement for himself or for others is liable, inter alia, to the penalties provided for in article 441-1 of the Criminal Code, providing for penalties of up to three years' imprisonment and a fine of up to 45,000 euros.

In accordance with the provisions of Article 3 of Ordinance No. 2005-1516 of December 8, 2005 as amended, these general conditions are binding on any user of the Service.