Are you retired and living abroad? Since November 2, 2021, telephone support has been set up for any problems with your certificate of life. This support service allows you to improve your relationship with your pension plan in the management of your pension payment and avoid any risk of suspension in their payment.
The telephone helpline is based on a single number managed by the National Old Age Insurance Fund (Cnav) on behalf of all pension funds. It is accessible from Monday to Friday from 8 am to 5 pm to 09 74 75 76 99.
Teleadvisors will accompany you on questions related to life certificates:
organization of contacts with local consular authorities etc.
FYI
In 2019, pension schemes had already simplified the procedures for life certificates by allowing insured persons to send a single document online or by mail for their different funds.
