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New Vital Card: Beware of SMS scams!

Publié le 22 avril 2022 - Legal and Administrative Information Directorate (Prime Minister)

Crédits : © Fizkes -

Have you received a text message from Health Insurance asking you to renew or update your Vitale card? Be careful, you are being scammed! explains this scam and tells you how to protect yourself from it.

SMS scam

This scam attempt is by SMS. You receive a message asking you to click on a link to renew your Vitale card. This link leads you to a page similar to Medicare. You are then asked to enter your name, address and bank details.

This scam will require you to pay a few euro cents to get your new Vitale card.

Fraudsters can also contact you by phone by posing as your banker so that you give him personal and banking information. The goal is to make you believe that he wants to stop the scam when he actually wants to finalise it.

How do you avoid this scam?

In order to avoid being trapped, there are several elements to remember:

  • Health Insurance never asks by message to update its vital card.
  • The update of a Vitale card is free and is done on specific terminals in pharmacy or at your doctor. It's never done on the Internet.
  • Only by logging in to your Ameli account can your information be securely exchanged with Health Insurance.
  • Receiving a call in the evening and on weekends from your banker or bank advisor is suspicious. Do not disclose any banking information during these calls.
  • Oppose immediately when the fraudster has managed to get your bank details.


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