Gender-based violence

3919 accompanies women victims of violence

Publié le 27 novembre 2023 - Mise à jour le 07 mai 2025 - Directorate for Legal and Administrative Information (Prime Minister)

The 3919, Violence Femmes Info, is the national reference number for listening to and providing guidance to women victims of violence (especially domestic violence). Service-Public.fr informs you.

3919 provides a first reception for all women victims of gender-based violence. Depending on their situation, women are referred to local or national partner associations best able to provide a response or support.

Calls may involve all types of gender-based violence domestic violence, sexual violence, forced marriage, female genital mutilation, violence at work.

The 3919

The 3919 is:

  • a free and anonymous number;
  • a 24/7 number;
  • a number accessible to the deaf and hard of hearing ;
  • a mobile or landline number in mainland France and the overseas departments;
  • a team of professional headphones who provide information on how to deal with a situation of violence;
  • a number which also addresses the victims' entourage and the professionals concerned.

Please note

3919 offers listening in 12 different languages, in addition to French (the people providing this service are only present on certain slots, you will be offered to call back at the appropriate times): English, Arabic, Creole, Dari, Spanish, Hebrew, Kabyle, Mandarin, Persian, Polish, Portuguese and Turkish.

FYI  

The digital platform for reporting personal offenses and supporting victims (PNAV) is open to all victims of sexual and gender-based violence (men and women). Accessible 24/7, it offers 3 chats with a police officer or a gendarme for 3 types of offenses: sexual violence, domestic violence, discrimination and hate crimes.

Solidarity Women

The 3919 is worn by the National Federation Solidarity Women and supported by the State Secretariat for Gender Equality.

Are you a victim of domestic violence? Do you know your rights?

The website of Solidarité Femmes informs you (what does the law say? the role of the lawyer, psychological harassment, the situation of foreign women, etc.) and tells you the procedure to follow in terms of procedures.

The Federation also relies on a network of 81 specialized associations spread over the whole territory that offers women:

  • accommodation arrangements or in specialized reception places;
  • more than 3,000 or more permanent emergency shelters (50% of places dedicated to women victims of violence in France);
  • day care and community centers (in hospitals, town halls, police stations, gendarmeries, etc.).

Consult the list of partner associations by region.

FYI  

In case of immediate danger in the face of a violent situation, the police, gendarmerie or fire brigade should be called by calling the 17 or the 18.

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