Damage caused during a burglary: What should the tenant do?
Verified 14 March 2023 - Directorate for Legal and Administrative Information (Prime Minister)
When a burglar has caused damage to the dwelling, the renter must use his home insurance. To do so, it must contact your insurer.
The insurer will tell him what steps to take. These steps vary depending on the type of home insurance contract signed by the tenant.
Who can help me?
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Telephone administrative information - Allo Public Service
The informants who answer you belong to the ministry in charge of housing and city planning.
Cost: free service
Attention: the service does not have access to users' personal files and therefore cannot provide information on their progress.
The service is available at the following times:
- Monday: 8.30am to 5.30pm
- Tuesday: 8:30 to 12:15
- Wednesday: 8:30 to 12:15
- Thursday: 8.30am to 5.30pm
- Friday: 1 p.m. to 4:15 p.m
- Lundi : de 08h30 à 16h15
- Mardi : de 08h30 à 12h15
- Mercredi : de 08h30 à 12h15
- Jeudi : de 08h30 à 17h30
- Vendredi : de 13h00 à 16h15