What is Allô Service Public 3939?

Verified 24 October 2023 - Legal and Administrative Information Directorate (Prime Minister)

Allô Service Public 3939 is a telephone administrative intelligence service. It provides information on the rights, obligations and steps to be taken.

Allô Service Public 3939 is a telephone administrative intelligence service. It shall provide information on rights, obligations and steps to be taken in the following areas:

  • Labor law in the private sector
  • Housing and city planning
  • Legal, civil or criminal proceedings
  • Family, personal or inheritance law
  • Law of foreigners, associations or civil status


Hello Public Service 3939 is a service general information system who does not have access to personal folders users. He cannot, therefore, provide information on the status of a file.

The way the service works differs depending on whether you are deaf or hard of hearing or not.

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Conventional Phone Accessibility

Hello Public Service 3939 allows you to enter into telephone communication with a specialist informant, an official of the Ministry responsible for labor, interior, justice or housing.

Hello Public Service 3939 est accessible in 2 ways :

  • or as a component directly on your phone the number 3939 (an interactive voice server guides you through different options to get the administrative information or area of expertise you're interested in)
  • or by using the functionality present on some Service-Public.fr site fact sheets. This feature can be found in the "Who can help me" section of the relevant sheets. It allows you to be called back for free within 45 minutes of the request.

People who are deaf or hard of hearing

You can contact us via a multi-media solution (tablet, smartphone, and computer) to facilitate exchanges through the following 3 modes of communication:

  • Visio-interpretation in LSF (French Sign Language)
  • Instant speech transcription (real-time subtitling)
  • Visio-coding in LPC (completed spoken language)

You can use this online service to contact us:

Telephone accessibility for the deaf and hard of hearing

Please note

The telephone accessibility service is available on part of the operating hours of Allô Service Public 3939.

  • Monday: 8.30am to 6.15pm
  • Tuesday: 8:30 am to 1 pm
  • Wednesday: 8:30 am to 1 pm
  • Thursday: 8:30 to 18:15
  • Friday: 1pm to 5pm

  • Calling from metropolitan France: service free, call cost by operator
  • Call outside metropolitan area or from the foreigner: dial +33 (0) 1 73 60 39 39, accessible only from fixed station. Cost of a call + cost of the international call varies according to the countries and the operators.