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What is the bank mobility support service?

Verified 13 October 2020 - Directorate for Legal and Administrative Information (Prime Minister)

If you wish to change bank, you can use the bank mobility help service. Banks carry out all the procedures for you free of charge. To do so, you must give your written consent to your new bank. If you have a problem transferring your account, you can contact the Prudential and Resolution Board Authority (PRAC).

The bank mobility support service facilitates the change of bank. The banks do all the work for you. In particular, they notify all organizations that make direct debits or transfers to your account of your change of bank address.

The bank mobility assistance service is free of charge.

Banks are required to provide you with an information brochure on this service.

This booklet should include the following information:

  • Role of the arrival and departure institutions at each stage of the bank mobility procedure
  • Time limits for completion of the various stages
  • Information that the account holder may need to provide
  • Conditions of possible claims
  • Possibility of mediation

The bank mobility service is for deposit accounts only (current accounts) held by private persons in France. Other accounts (booklet, term, ...) are excluded from this service.

Written agreement

When you have chosen your new bank, you must give your written consent to it to carry out the steps related to the change of bank address on your behalf.

In this agreement, you must request the cancelation of all permanent transfer orders in your original account. The end date of the issue of permanent transfers by the institution of departure must also be indicated.

You must also specify whether or not you want to close the account at the starting establishment. If you request closure of the original account, you specify the date from which the positive balance of that account must be transferred to the new account.

Time

From the date your complete file is received by the arrival bank, both establishments have 22 working days to take the necessary steps to transfer your account.

Your arrival bank has 2 working days to ask your home bank for information about using your account for the last 13 months.

Upon receipt of the request from the arrival bank, your departure bank has 5 working days to answer him.

Your arrival bank then 5 working days to inform issuers of direct debits and transfers to your account.

Finally, debtors and creditors have 10 working days to take account of this information.

If your bank does not comply with the procedure for transferring your accounts, contact the Commercial Practices Directorate of the Prudential and Resolution Advisory Authority (ACPR). It will tell you how to make your claim.

Make a complaint to a professional with the ACPR

FYI  

the bank that has not followed the procedure cannot ask you to pay any fees related to this breach (including fees for rejecting a levy).