Make a complaint to the La Poste group (Online Service)

La Poste

In the event of a dispute with the La Poste group, you must make a complaint to the service concerned before contacting the Ombudsman.

If you do not have an answer after 2 months, you can contact the mediator (up to 1 year after filing your complaint).

Go to the online procedure

Verified 24 August 2023 - Legal and Administrative Information Directorate (Prime Minister)

For details, please use the practical information sheets :

J'ai réalisé une démarche administrative

Je donne mon avis sur Services Publics +. L'administration concernée me répondra.