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Contact the RATP Ombudsman online (Online Service)

Régie Autonome des Transports Parisiens (RATP)

Allows you to contact the RATP mediator if the previous steps with RATP's customer service have not been successful.

Go to the online procedure

Verified 04 February 2022 - Directorate for Legal and Administrative Information (Prime Minister)

For details, please use the practical information sheets :