Démarche en ligne
File a complaint for ransomware (THESEE) (Online Service)
What is ransomware?
Ransomware is a infringement.
It is malicious software that encrypts all or part of a computer system (e.g. computer, phone, tablet, server) or your files and requires payment of a sum of money in exchange for a decryption key, allowing you to access it again.
Under what conditions is it possible to lodge a complaint?
So you can drop off complaint in this online service, a request for money must have been made. He's no payment and/or collection required.
Warning
Only the major may deposit complaint on the THESEE online service. The miners can only perform a signaling.
Your complaint must be as complete as possible so that investigators can identify the perpetrator of the offense. You can complete it in a six-year period from the fact-finding commission. Complaining can be done through THESEE.
What are the consequences of filing a complaint on THESEE?
As soon as your complaint is validated by professionals in this online service, you receive an information notice in your personal space “Service-Public.fr”. This notice gives you information on the follow-up to your complaint, the assistance you can receive (e.g. assistance from a lawyer) and the means to obtain compensation.
How to file a complaint on THESEE?
This online service can be used if you are a individual of nationality French or foreign.
You can file a complaint only in your own name and by indicating your identity.
You must authenticate with FranceConnect.
Warning
Only persons who do not have the possibility to use FranceConnect (example: foreigners tourists) can use a Service-Public.fr account
For details, please use the practical information sheets :
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Émetteur de la démarche en ligne : Ministry of the Interior
Verified 05 July 2024 - Directorate for Legal and Administrative Information (Prime Minister)