Contact the Tourism and Travel Ombudsman (Online Service)
Travel and Tourism Ombudsman
Allows online referral to the Tourism and Travel Ombudsman in case of conflict concerning in particular the following sectors:
- Hotels
- Air transport
- Maritime transport
- Carriage by coach
- Travel agencies
The trader must adhere to the Mediation tourism and travel (list of members available on the page).
Your request for mediation must be preceded by a written complaint (postal or electronic) to the trader, to which he replied in the negative or did not reply within 2 months.
The approach is free.
You have 1 year from your written complaint to make your request for mediation.
Attach the supporting documents necessary to support your request (contract, photos, etc.).
Verified 28 February 2024 - Directorate for Legal and Administrative Information (Prime Minister)
For details, please use the practical information sheets :
J'ai réalisé une démarche administrative
Je donne mon avis sur Services Publics +. L'administration concernée me répondra.