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Disputes with police or other security agency

Verified 10 January 2019 - Directorate for Legal and Administrative Information (Prime Minister)

If you have been a victim or witness of acts that you consider to be contrary to the rules of ethics in the field of security, you can assert your rights to reparation and alert the public authorities. You may refer the matter to the Ombudsman and to the general inspections of the police and the national gendarmerie.

Police dispute

The Defender of Rights ensures the respect of ethics by persons carrying out security activities in France.

It may intervene in security activities carried out by:

  • public authorities (police, gendarmes, customs officers, prison guards, country or forestry guards, etc.),
  • public service supervisory personnel (public transport: RATP),
  • private security personnel (guardianship, surveillance, money transport, etc.).

You can enter the Advocate if you are a victim (or your entitled) or witness to facts that you consider to be contrary to the rules of ethics in the field of security.

Criticizing behavior (inappropriate remarks or gestures, violence...) can be observed in one of the following situations:

  • Detention or custody
  • Identity check
  • Filing of complaints (refusal, contempt, moral judgment, etc.)
  • Detention (violence, humiliation, deprivation, etc.)
  • Search
  • Maintenance of law and order at a demonstration (misuse of intermediate force weapons (Flash-Ball)

These behaviors can also be seen in another context, outside the judicial or prison framework: supermarkets, customs, airports, etc.

On site

You can make an appointment with a representative of the Defender of Rights.

By mail
Who shall I contact

Warning  

the referral to the Defender of Rights shall not suspend the time limits for initiating a legal action..

Powers of the Ombudsman

The Advocate may collect all relevant information on the facts of the case.

It may request information from the authorities, private persons, ministers responsible for seizing the supervisory bodies (general inspections).

He can carry out on-the-spot checks in public places and professional premises.

A public official, a director of a private security company and his staff may be summoned and questioned by the Defender of Rights.

Processing folder

Where the facts of the case lead to the presumption of a criminal offense, the Defender of Rights must refer the matter to the Public Prosecutor.

Where the facts appear to be breaches of discipline, he may inform the authorities or persons entrusted with disciplinary power. They must answer to him for the action taken on his referral.

In order to remedy the deficiencies noted or to prevent their recurrence, the Defender of Rights may send an opinion or a recommendation to the authorities concerned, which must reply to him within a certain period.

In the absence of a response, or if the recommendation has not been followed, the Ombudsman may prepare a special report and make it public.

General case

If you believe that you are a victim or witness of behavior that could implicate officers of a national police service, you can contact the National Police General Inspection (IGPN) online.

To do this, you must use the reporting form. If you wish, you will be informed of the follow-up given to your report.

Entering the National Police Inspectorate online

Any false report is systematically reported to the judicial authority and may be the subject of a complaint by the Ministry of the Interior.

Please note

that statement is not a filing of complaint..

Dispute with the gendarmerie

The Defender of Rights ensures the respect of ethics by persons carrying out security activities in France.

It may intervene in security activities carried out by:

  • public authorities (police, gendarmes, customs officers, prison guards, country or forestry guards, etc.);
  • public service supervisory personnel (public transport: RATP for example);
  • private security personnel (guardianship, surveillance, money transport, etc.).

You can enter the Advocate if you are a victim (or your entitled) or witness to facts that you consider to be contrary to the rules of ethics in the field of security.

Criticizing behavior (inappropriate remarks or gestures, violence...) can be observed in one of the following situations:

  • Detention or custody
  • Identity check
  • Filing of complaints (refusal, contempt, moral judgment, etc.)
  • Detention (violence, humiliation, deprivation, etc.)
  • Search
  • Maintenance of law and order at a demonstration (misuse of intermediate force weapons (Flash-Ball)

These behaviors can also be seen in another context, outside the judicial or prison framework: supermarkets, customs, airports, etc.

On site

You can make an appointment with a representative of the Defender of Rights.

By mail
Who shall I contact

Warning  

the referral to the Defender of Rights shall not suspend the time limits for initiating a legal action..

Powers of the Ombudsman

The Advocate may collect all relevant information on the facts of the case.

It may request information from the authorities, private persons, ministers responsible for seizing the supervisory bodies (general inspections).

He can carry out on-the-spot checks in public places and professional premises.

A public official, a director of a private security company and his staff may be summoned and questioned by the Defender of Rights.

Processing folder

Where the facts of the case lead to the presumption of a criminal offense, the Defender of Rights must refer the matter to the Public Prosecutor.

Where the facts appear to be breaches of discipline, he may inform the authorities or persons entrusted with disciplinary power. They must answer to him for the action taken on his referral.

In order to remedy the deficiencies noted or to prevent their recurrence, the Defender of Rights may send an opinion or a recommendation to the authorities concerned, which must reply to him within a certain period.

In the absence of a response, or if the recommendation has not been followed, the Ombudsman may prepare a special report and make it public.

If you wish to bring to the attention of the General Inspectorate of the National Gendarmerie facts that you consider to be contrary to the ethics of the National Gendarmerie, you can submit a complaint online. You will be informed of the follow-up given to your report.

Entering the General Inspectorate of the National Gendarmerie online

Any false report is systematically reported to the judicial authority and may be the subject of a complaint by the Ministry of the Interior.

Please note

that statement is not a filing of complaint..

Other dispute

If you believe that a person or organization carrying out a security activity does not respect the rules of ethics, you may refer the matter to the Ombudsman.

The Defender of Rights ensures the respect of ethics by persons carrying out security activities in France.

It may intervene in security activities carried out by:

  • public authorities (police, gendarmes, customs officers, prison guards, country or forestry guards, etc.);
  • public service supervisory personnel (public transport: RATP for example);
  • private security personnel (guardianship, surveillance, money transport, etc.).

You can enter the Advocate if you are a victim (or your entitled) or witness to facts that you consider to be contrary to the rules of ethics in the field of security.

Criticizing behavior (inappropriate remarks or gestures, violence...) can be observed in one of the following situations:

  • Detention or custody
  • Identity check
  • Filing of complaints (refusal, contempt, moral judgment, etc.)
  • Detention (violence, humiliation, deprivation, etc.)
  • Search
  • Maintenance of law and order at a demonstration (misuse of intermediate force weapons (Flash-Ball)

These behaviors can also be seen in another context, outside the judicial or prison framework: supermarkets, customs, airports, etc.

On site

You can make an appointment with a representative of the Defender of Rights.

By mail
Who shall I contact

Warning  

the referral to the Defender of Rights shall not suspend the time limits for initiating a legal action..

The Advocate may collect all relevant information on the facts of the case.

It may request information from the authorities, private persons, ministers responsible for seizing the supervisory bodies (general inspections).

He can carry out on-the-spot checks in public places and professional premises.

A public official, a director of a private security company and his staff may be summoned and questioned by the Defender of Rights.

Where the facts of the case lead to the presumption of a criminal offense, the Defender of Rights must refer the matter to the Public Prosecutor.

Where the facts appear to be breaches of discipline, he may inform the authorities or persons entrusted with disciplinary power. They must answer to him for the action taken on his referral.

In order to remedy the deficiencies noted or to prevent their recurrence, the Defender of Rights may send an opinion or a recommendation to the authorities concerned, which must reply to him within a certain period.

In the absence of a response, or if the recommendation has not been followed, the Ombudsman may prepare a special report and make it public.