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How do I contact the learning ombudsman?
Verified 19 May 2022 - Directorate for Legal and Administrative Information (Prime Minister)
One dispute exists between a employer and sound apprentice ? The learning mediator accompanies the parties to be found amicable one solution to their problem. We'll show you the steps to be taken.
What applies to you ?
The Learning Ombudsman is an interlocutor who is competent in the event of a dispute concerning the apprenticeship contract.
It shall assist the parties in finding an amicable solution to their problem.
Warning
the learning mediator does not make a decision on the conflict. He has a duty of neutrality.
Termination of employment contract at the initiative of the apprentice
The learning mediator must be consulted after the first 45 days hands-on training in the company.
Conditions for performance of the contract of employment
The learning mediator may be contacted at any time where the dispute concerns the conditions for performance of the contract of employment, such as:
- Working conditions in the company
- Hours of work
- Remuneration
- Paid Leave
FYI
the ombudsman is not competent to deal with pedagogical questions (content of theoretical and practical training, for example).
The apprenticeship mediator may be contacted by both the employer and the apprentice.
Depending on their age, the apprentice or their legal representative may refer the matter to the Apprenticeship Ombudsman.
The apprentice is an adult
The apprentice may refer the matter to the Apprenticeship Ombudsman.
The apprentice is a minor
It's the legal guardian of the apprentice who must refer the matter to the apprenticeship mediator.
FYI
the ombudsman may also be referred to him by CFA: titleContent.
The mediator of the learning to be grasped depends on the activity of the company. He is appointed by the consular chamber.
Trade - industry
We have to go to the chamber of commerce and industry.
Who shall I contact
Handicraft
You have to go to the Chamber of Crafts and Crafts.
Who shall I contact
Public sector
A department is responsible for mediation for apprentices in the non-industrial and non-commercial public sector.
In some departments, ombudsmen have been appointed. Otherwise, mediation is done by the local human resources department to which the apprentice reports.
The mediator must allow for the setting up of a mediation interview between an apprentice and his employer.
It seeks to promote the resolution of the conflict between the two parties by establishing a common agreement. This agreement shall be formalized in writing.
The presence of a lawyer is not mandatory.
Warning
the learning mediator does not make a decision on the conflict. He has a duty of neutrality.
Mediation is a required step in the event of termination of the contract at the initiative of the apprentice after the first 45 days hands-on training in the company.
The procedure is free of charge.
If mediation does not result in agreement between the parties, the employment contract continues.
If the dispute persists, they may refer the matter to the labor council.
Who can help me?
Find who can answer your questions in your region
To contact the mediator when the employer is a commercial or industrial company
Chamber of Commerce and Industry (CCI)To contact the mediator when the employer is an agricultural company
Chamber of AgricultureTo contact the mediator when the employer is an artisanal company
Chamber of Crafts and Crafts (CMA)
- Labor Code: Article L6222-39Consular Ombudsman
- Labor Code: Articles L6222-18 to L6222-22Termination of contract
- Labor Code: Article D6274-1Appointment of a public sector ombudsman
- Apprenticeship contractService-Public.fr
- Learning contract: what to do in case of a dispute?Youth Information and Documentation Center (CIDJ)