Claim in case of dispute with a Member company of the Federation of Distance Selling companies: Mediation Service (Online Service)

Federation of e-commerce and distance selling (Fevad)

You can enter the mediation service if your contact with the customer service of a member company of the Federation of Distance Selling companies (Fevad) has failed.

Fevad's members include leading distance selling brands and leading internet sales specialists.

Go to the online procedure

Verified 22 April 2022 - Directorate for Legal and Administrative Information (Prime Minister)

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