Service-Public.fr in figures
Verified 13 July 2022 - Directorate for Legal and Administrative Information (Prime Minister)
- 500 million visits (excluding consultations of the content of service-public.fr rebroadcast on the partner sites, town halls, prefectures, etc.) (source AT Internet);
- Nearly 1.1 million subscribers to weekly e-mail
- Nearly 12 million accounts created since March 2016
- Nearly 79,000 followers on Twitter and 65,000 on Facebook
- Nearly 55% of traffic comes from a smartphone, 43% from a computer and 2% from a tablet
- Almost 200,000 emails sent to support
The last satisfaction survey of Service-Public.fr took place from December 14, 2021 to January 3, 2022
What is the satisfaction of the site?
The site enjoys very good overall satisfaction (86.3% of people very satisfied and satisfied). The site is seen as fast and rich in content. It is also appreciated for its graphic design and ease of navigation. Popular content includes weekly letters, fact sheets, news, and online services and forms. 94% of visitors intend to return to the site following their visit.
What is the image of the site?
The information on the site has a very positive image. It is widely perceived in a positive way as being ‘official’, ‘useful’, ‘safe, reliable’ and ‘objective, neutral’. Service-Public.fr is perceived by a very large majority as “all public”, thus confirming its status as a mainstream site.
What are the uses and reasons for visiting the site?
Service-Public.fr is used primarily for “personal” and then “mixed” reasons (professional and personal). Service-Public.fr regularly serves as a reference for informing or advising other persons in a private or personal capacity. The main reasons for visiting the site are:
- “find practical information on rights and steps to be taken”
- “make an online approach”
- “find a form, simulator, letter template”
Service-Public.fr offers:
- 300 files and 3500 fact sheets
- 70 000 organizations in the yearbook
- more than 1,700 administrative forms (cerfas), 350 online applications, 80 simulators and 200 letter templates
- nearly 600 news briefs per year and a weekly e-letter.
The following dashboard allows you to check the daily availability of the Dila sites over 7 rolling days.