Covid-19: People in isolation are better supported

Details of the arrangements

Health investigators responsible for

tracing contact

systematically offer health, material and psychological support in isolation to those tested positive, including:

• assistance with administrative formalities;
• home help;
• meals;
• carrying groceries or medicines;
• access to electronic communications;
• psychological support.

This support also includes a home visit by a liberal nurse (with the consent of the isolated person), who is managed by 100%, within 24 hours of the call from the Health Insurance. During the visit, the nurse helps the patient arrange isolation, provides counseling, and offers to screen isolated household members with the patient. He can also identify complementary social support needs and forward them to the department's prefecture.

If Health Insurance is informed that the person is infected with a variant strain, it communicates this information to the nurse, who can tailor the advice and screening tests to be carried out on the people in the household. Accommodation is offered systematically to prevent the spread of the variant in case of need (people living with family members at risk, for example).

Follow-up of positive individuals and contact cases

Health Insurance contacts positive people at two points in isolation:

• on the 4th^e the day of the isolation period, to ensure that it is carried out in good conditions and that the visit of the nurse (or social support), if they have requested it, has taken place;
• 7^e day of isolation period, to answer questions by SMS. The answers determine whether or not the isolation period can end.

The health insurance attached contact cases at three points in isolation:

• 48 hours before the recommended date for testing by means of a reminder text message;
• 4 days after being informed by the Health Insurance of their status, by a text message reminding them of the importance of respecting the period of isolation (these people can report possible needs to improve the conditions of their isolation);
• 7^e day of isolation period, to answer questions by SMS. Their answers determine whether or not the isolation period can end.