Service-Public.fr was renovated on July 18, 2022!

New homepage, personalized tours, simplified navigation, content reorganization, integrated state design system: discover the new Service-Public.fr launched on july 18!

The renovation of Service-Public.fr was designed with users: individuals, familiar or not with the administrative procedures online. It takes into account the simplification needs of users to better support them on a daily basis.

The last major overhaul of the site was in September 2015: the ergonomics, the graphics and the organization of the content had been completely renovated.

Service-Public.fr, from evolution to simplicity

To help users navigate the site better, find all the administrative information, online procedures or tools they need, the site now presents itself by the entry "Life events": "I move", "I am expecting a child", "I am looking for a job", "I am preparing for my retirement"... Users can also access information by “topic”: Citizenship papers, Family, Social-Health, Work...

On the homepage are also highlighted the most read practical information sheets, the latest news and the approaches and tools most used by users.

Online services, letter templates and simulators are accessible and grouped directly on the practical worksheets in a logic of efficiency and ease of access. The user can also access all the approaches and tools classified by type from the home page.

The “News” section is accessible from the top banner of the homepage, it will be enriched, the content produced on social networks also.

If necessary, the site highlights from the homepage the possibility of looking for physical help near you, as proposed for example by France Services.

A personalized journey

For greater clarity, ease and to allow customization according to the user profile, a large number of practical information sheets have been completely revised.

The answers appear quickly and highlight the key steps of the various steps to be taken. Customization can be changed at any time, depending on the specifics of the request.

Throughout the redesign project, the editorial team of Service-Public.fr has refined each case so that all users can find their way, in compliance with the charter of the main editorial principles of the site: clarity, simplicity, inclusion.

For greater readability, the “Association” tab has been integrated into the main site and is now part of the themes.

The state design system, a benchmark for research

The design system, the digital component of the state brand, allows citizens to have a better experience on all the state's sites, so as to create continuity for the user, regardless of the digital environment in which he is located. Service-Public.fr transforms its entire site, to the codes of this design system. The aim of this change is to make it easier for all users to navigate by means of common reference points.

Human contact on the front lines

Teams of Service-Public.fr organized and facilitated workshops with users from different backgrounds: seniors, phobics of administrative procedures, people with problems understanding the French language, people in precarious situations or caregivers. These volunteers helped build the site, based on testimonies about their difficulties, their needs and their wishes for evolution. Service-Public.fr built on this new approach to develop a simpler environment, concise and adapted language, and faster pathways.

Requested by users, to make the site more "human" and give visibility to people who work every day to improve it, photos of the teams themselves will be published on the site's homepage. The site also still offers the possibility of asking a question by courier and, on a number of topics, a telephone call-back service by a specialist informant.

Accessibility, top priority

Respecting the obligation to be equally accessible to all citizens, whether or not they are disabled, Service-Public.fr Meets most of the requirements of the Global Accessibility Improvement Repository - GBAA. It is possible to navigate with a screen reader or Braille pages, to customize the display of the site according to its needs (magnification of characters, modification of colors, etc.) and to navigate without using the mouse, with the keyboard only or via a touch screen.

Finally, the pages of Service-Public.fr are automatically translated into English and also available in audio through the “listen to page” feature.

The whole site has evolved to make administrative procedures a simple and quick action.