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Directory of Service-Public.fr and accessibility: what's new?
Publié le 28 mars 2023 - Directorate for Legal and Administrative Information (Prime Minister)
Are you looking for the contact details of a particular public service, an administration, a contact? Do you know that the directory of Service-Public.fr lists the administrations and all national and local services. Since the beginning of March, you have been able to access all accessibility information about these organizations, telephone accessibility and physical accessibility. Here is all the information you need to know about this new service.
Useful contacts, emergency numbers, contact details of local and national administrations... All this information is available in the administration directory on-site Service-Public.fr. 75,200 organizations are listed with nearly 15,000 contacts.
Looking for information? Use the directory search engine: “Who, what? Where?” Or search for an organization by theme in “All Directory Organizations by Theme”. Next, refine your search by location: “Search by postal code, city, state or region”.
One standard form of a local body (e.g. a town hall) indicates the following:
- telephone;
- accessible telephone;
- website;
- email and/or contact form;
- physical address with a plan
- opening hours (including telephone reception);
- postal address;
- physical accessibility information.
The records of national (ministries, institutions, embassies...) or decentralized (prefectures, regional health agencies...) bodies also contain the names of the persons responsible and the organization of the entity.
Accessibility
Accessible Phone
Since 8 March 2023, the yearbook has been providing information: " Accessible Phone indicating whether a telephone relay for deaf and hard of hearing persons is available.
If this is the case, the URL of the telephone relay shall be specified, together with the possibilities offered:
- call via an interpreter (LSF: video interpretation in French sign language);
- call via a transcriber (instant speech transcription);
- call via an encoder (LPC: video-coding in completed spoken French).
For each of these features, a green pastille tells you if the service is offered and the opening hours are mentioned.
Please note
About 5,000 organizations are supplied to date with this telephone accessibility information (Primary health insurance funds, Family allowance funds, Pôle emploi, etc.). The forms will all be progressively completed. An integrated online form at the bottom of the form allows the heads of organizations to complete their accessibility information.
Physical accessibility of the premises
Since March 23, 2023, the yearbook also provides a detailed overview of physical accessibility a place to enable the disabled user to know all the necessary data before going there:
- access (mode of transport, adapted parking space...);
- exterior path (staircase, ramp, elevator...);
- entrance (intercom, width of the entrance door...);
- reception conditions (visible reception area, staff sensitized or trained to welcome disabled people, adapted toilets...).
Please note
The gendarmeries are now fully informed with this physical accessibility information, as well as nearly 26,000 town halls.
FYI
The physical accessibility data comes from the state start-up Accessible. It is a collaborative platform open to all: users, facility managers, administrations. Everyone can enrich the base with information about a visited establishment: presence of a parking place for disabled people nearby, ground-level entrance... The data is automatically updated after a few days in the Public Service directory.
In addition, to enrich this data, a message will be sent to all the services listed in the directory inviting them to complete this accessibility information.
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