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What recourse is there if the identity card or passport file is refused?
Verified 08 March 2021 - Directorate of Legal and Administrative Information (Prime Minister), Ministry of the Interior, Ministry of Europe and Foreign Affairs
What applies to you ?
When applying for an identity card or passport, you may encounter difficulties that you consider unjustified. Your means of redress depend on the administration that rejected your case.
By the town hall
The City Hall is responsible for receiving users, registering the request and transmitting them to the Center of Expertise and Resource Titles (Cert). It is not up to the Commission to accept or reject a file.
If you encounter difficulties with the city council, you can contact the Cert by mail to inform them of the situation.
Répondez aux questions successives et les réponses s’afficheront automatiquement
Auvergne-Rhône-Alpes
Who shall I contact
Burgundy-Franche-Comté
Who shall I contact
Brittany
Who shall I contact
Center-Val de Loire
Who shall I contact
Corsica
Who shall I contact
Grand Est
Who shall I contact
Hauts-de-France
Who shall I contact
Île-de-France
Paris (75)
Who shall I contact
- Paris Police Department (CNI-Passport)
Postal address:
Police prefecture
DPG - 2nd office
9 boulevard du Palais
75195 Paris cedex 04
Seine-et-Marne (77)
Who shall I contact
Yvelines (78)
Who shall I contact
Essonne (91)
Who shall I contact
Hauts-de-Seine (92)
Who shall I contact
Seine-Saint-Denis (93)
Who shall I contact
Val-de-Marne (94)
Who shall I contact
Val-d'Oise (95)
Who shall I contact
Normandy
Who shall I contact
Nouvelle Aquitaine
Who shall I contact
Occitanie
Who shall I contact
Pays de la Loire
Who shall I contact
Provence-Alpes-Côte d'Azur (Paca)
Who shall I contact
Overseas
Guadeloupe (971)
Who shall I contact
Guiana (973)
Who shall I contact
La Réunion (974)
Who shall I contact
Martinique (972)
Who shall I contact
Mayotte (976)
Who shall I contact
By Cert (Prefecture)
You can appeal graceful by writing to the Center of Expertise and Resources Titles (Cert).
Répondez aux questions successives et les réponses s’afficheront automatiquement
Auvergne-Rhône-Alpes
Who shall I contact
Burgundy-Franche-Comté
Who shall I contact
Brittany
Who shall I contact
Center-Val de Loire
Who shall I contact
Corsica
Who shall I contact
Grand Est
Who shall I contact
Hauts-de-France
Who shall I contact
Île-de-France
Paris (75)
Who shall I contact
- Paris Police Department (CNI-Passport)
Postal address:
Police prefecture
DPG - 2nd office
9 boulevard du Palais
75195 Paris cedex 04
Seine-et-Marne (77)
Who shall I contact
Yvelines (78)
Who shall I contact
Essonne (91)
Who shall I contact
Hauts-de-Seine (92)
Who shall I contact
Seine-Saint-Denis (93)
Who shall I contact
Val-de-Marne (94)
Who shall I contact
Val-d'Oise (95)
Who shall I contact
Normandy
Who shall I contact
Nouvelle Aquitaine
Who shall I contact
Occitanie
Who shall I contact
Pays de la Loire
Who shall I contact
Provence-Alpes-Côte d'Azur (Paca)
Who shall I contact
Overseas
Guadeloupe (971)
Who shall I contact
Guiana (973)
Who shall I contact
La Réunion (974)
Who shall I contact
Martinique (972)
Who shall I contact
Mayotte (976)
Who shall I contact
You can also exercise a hierarchical remedy to be addressed to the Directorate of Civil Liberties and Legal Affairs (DLPAJ) of the Ministry of the Interior.
Who shall I contact
Finally, if your efforts remain unsuccessful, you can contact the services of the Defender of Rights.
Enter the Defender of Rights online
FYI
You can also to bring an action before the Administrative Tribunal.
By the Consulate (or Embassy)
If your file is refused at the consulate or embassy counter, you can send a ex gratia appeal to the consul general or ambassador.
Who shall I contact
you can send a hierarchical remedy at the French foreigner Service of the Ministry of Foreign Affairs.
Who shall I contact
If your efforts remain unsuccessful, it is possible to contact the services of the Defender of Rights.
Enter the Defender of Rights online
FYI
You can also to bring an action before the Administrative Tribunal.