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Can I get a credit card from a cash machine?

Verified 05 February 2019 - Directorate for Legal and Administrative Information (Prime Minister)

The possibility of recovering your card depends on the reason for its confiscation and the geographical location of the ATM (backed by a bank or isolated agency).

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You made a handling error

Your credit card can be swallowed by the ATM, as a security measure, for one of the following reasons:

  • You typed the wrong code three times in a row
  • You have waited too long to recover your card after your account withdrawal or review.

In these cases, your card can be returned to you. If the distributor is backed by an agency that is open, you should contact that agency directly (not your bank). You'll need to prove your identity to get your card back.

If the agency is closed or if the distributor is isolated, it is better to do it immediately opposition to prevent fraudulent use of your card. Call your bank's opposition service or the interbank opposition server immediately.

Who shall I contact

The card is invalid (deadline passed, declared stolen, ...)

Your credit card can be swallowed by the ATM, because it has become invalid, for one of the following reasons:

In these cases, your card cannot be returned to you. You must then contact your bank and request a new card..

The card is confiscated at the request of the bank

Your credit card can be swallowed by the ATM at your bank's request, if it believes that you are making one abuse.. This confiscation can be carried out without warning you.

In this case, you will not be able to recover your card. You can request a new card at your bank, but you will be registered at check master file (FCC) for a period of 2 years.

There was a technical problem

If the credit card remained in the ATM due to a technical failure, it can be returned to you. If the distributor is backed by an agency that is open, you should contact that agency directly (not your bank). You'll need to prove your identity to get your card back.

If the agency is closed or if the distributor is isolated, it is better to do it immediately opposition to prevent fraudulent use of your card. Call your bank's opposition service or the interbank opposition server immediately.

Who shall I contact