Send a request to the administration by email or internet
Verified 27 January 2022 - Directorate for Legal and Administrative Information (Prime Minister)
You have sent a request by email or by internet to an administration (city hall, prefecture...) and you wonder if it has received it correctly? Are you not sure you sent your request to the right service? You want to know when you'll get an answer? This page outlines the rules an administration must follow when receiving and reviewing your request.
See the list of online services (online services) on the website service-public.fr.
If there is no online service, you can request or send documents by email or contact form.
Choose the theme on the following site and let yourself be guided:
However, there are exceptions : some requests cannot be made via the internet or by email.
For example, when your presence is necessary, or for reasons public policy.
When you make a request by internet or email, you will receive a electronic acknowledgement of receipt (ARE).
The ARE indicates the date on which the administration received your request.
The AER is sent within 10 working days from the receipt of your request.
However, the ERA is not mandatory if the request is abusive (repetitive or systematic request) or if there is a risk to the administration's information security system.
if you do not receive the ARE immediately, you will receive a Electronic Registration Acknowledgement (EEA). The EEA shall indicate the date of receipt of your consignment. Then you get an RCA.
The administration will consider your request even if a document is missing.
However, the administration may interrupt your application if the missing document is indispensable.
In all cases, the administration must tell you what documents and information are missing.
The administration sets you a time limit to send documents and information.
This information is provided in the acknowledgement of receipt of your application or in a separate mail.
If you have not sent your request to the correct service, it is forwarded to the competent service and you are informed.
The department responsible for examining your request sends you a acknowledgement.
The first name, last name, job title and administrative address of the person handling your request must be indicated on the letters sent to you.
However, this information shall not be given if there is a safety reason for doing so.
Consult the acknowledgement of receipt of your request.
L'AR: titleContent indicates the date to which, in the absence of a written reply, your request is considered to be accepted or rejected.
Répondez aux questions successives et les réponses s’afficheront automatiquement
If the RA indicates that the request is accepted in the absence of a written response
This is a implied decision of acceptance.
L'AR: titleContent indicates that you can request a certificate administration.
If the RA indicates that the request is refused in the absence of a written response
This is a implied decision to reject.
L'AR: titleContent indicates how to challenge this refusal (remedies and time-limits for appeals).
with exceptions, if you do not receive a response after 2 months, your request is accepted. This is known as the rule of silence means acceptance (SVA).