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Email hacking (email, social networks...)
Verified 15 March 2022 - Directorate for Legal and Administrative Information (Prime Minister)
Fraud, which consists in convincing a victim to hand over funds using fraudulent maneuvers, in this case using the identity of a "deceived" third party
Login with the login and password of one of the following accounts: Impots.gouv, Ameli, Iidentitenumerique (post office), Mobileconnectetmoi.fr, MSA or Alicem
What applies to you ?
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You're an adult
Your identity has been spoofed to connect with your contacts.
The procedure depends on the subject of the message.
Répondez aux questions successives et les réponses s’afficheront automatiquement
The message is about a request for money
These facts are likely to be characterized as a scam. They are also called mailbox hacking.
You can file a complaint or make a report.
- The complaint is the act by which a victim of an offense informs the judicial authority.
When you file a complaint, you must give your identity. This approach is binding on you and investigators can contact you. The complaint also provides an opportunity to seek compensation for the damage suffered and to be informed of the follow-up given to the case. - The alert consists solely in informing the investigation services of the existence of an infringement. You can remain anonymous. You will not be informed of the outcome of the case. You will not be able to claim compensation.
File a complaint for email hacking (THESEE)
FYI
the lodging of a complaint can also be done on site or by mail.
You can also call Info Scams.
Who shall I contact
Info Scams
By telephone
0 805 805 817
Monday to Friday from 9 am to 6:30 pm.
Toll-free dial-in number (free from the UK).
The message is about something else
These facts are likely to be characterized as digital identity theft or STAD (Automated Data Processing System) breach.
In your situation, you can:
If you received an email or message from someone whose email or profile was hacked, the procedure depends on the subject of the email.
Répondez aux questions successives et les réponses s’afficheront automatiquement
The message is about a request for money
These facts are likely to be characterized as a scam. They are also called mailbox hacking.
You can file a complaint or make a report.
- The complaint is the act by which a victim of an offense informs the judicial authority.
When you file a complaint, you must give your identity. This approach is binding on you and investigators can contact you. The complaint also provides an opportunity to seek compensation for the damage suffered and to be informed of the follow-up given to the case. - The alert consists solely in informing the investigation services of the existence of an infringement. You can remain anonymous. You will not be informed of the outcome of the case. You will not be able to claim compensation.
File a complaint for receiving a fraudulent message (hacking of a contact's email) - THESEE
Report receipt of a fraudulent message (hacking a contact's email) - THESEE
FYI
the lodging of a complaint can also be done on site or by mail.
You can also call Info Scams.
Who shall I contact
Info Scams
By telephone
0 805 805 817
Monday to Friday from 9 am to 6:30 pm.
Toll-free dial-in number (free from the UK).
The message is about something else
These facts are likely to be characterized as digital identity theft or STAD (Automated Data Processing System) breach.
In your situation, you can:
You're a minor
Your identity has been spoofed to connect with your contacts.
The procedure depends on the subject of the message.
Répondez aux questions successives et les réponses s’afficheront automatiquement
The message is about a request for money
These facts are likely to be characterized as a scam. They are also called mailbox hacking.
You can file a complaint or make a report.
- The complaint is the act by which a victim of an offense informs the judicial authority.
When you file a complaint, you must give your identity. This approach is binding on you and investigators can contact you. The complaint also provides an opportunity to seek compensation for the damage suffered and to be informed of the follow-up given to the case. - The alert consists solely in informing the investigation services of the existence of an infringement. You can remain anonymous. You will not be informed of the outcome of the case. You will not be able to claim compensation.
- File a complaint on-site or by post
- Report using the online service:
You can also call Info Scams.
Who shall I contact
Info Scams
By telephone
0 805 805 817
Monday to Friday from 9 am to 6:30 pm.
Toll-free dial-in number (free from the UK).
The message is about something else
These facts are likely to be characterized as digital identity theft or STAD (Automated Data Processing System) breach.
In your situation, you can:
If you received an email or message from someone whose email or profile was hacked, the procedure depends on the subject of the email.
Répondez aux questions successives et les réponses s’afficheront automatiquement
The message is about a request for money
These facts are likely to be characterized as a scam. They are also called mailbox hacking.
You can file a complaint or make a report.
- The complaint is the act by which a victim of an offense informs the judicial authority.
When you file a complaint, you must give your identity. This approach is binding on you and investigators can contact you. The complaint also provides an opportunity to seek compensation for the damage suffered and to be informed of the follow-up given to the case. - The alert consists solely in informing the investigation services of the existence of an infringement. You can remain anonymous. You will not be informed of the outcome of the case. You will not be able to claim compensation.
- File a complaint
- Make a report
Report receipt of a fraudulent message (hacking a contact's email) - THESEE
You can also call Info Scams.
Who shall I contact
Info Scams
By telephone
0 805 805 817
Monday to Friday from 9 am to 6:30 pm.
Toll-free dial-in number (free from the UK).
The message is about something else
These facts are likely to be characterized as digital identity theft or STAD (Automated Data Processing System) breach.
In your situation, you can: