File a complaint about a purchase made on a foreigner website (Online Service)

ICPEN/ICPEN International Consumer Protection and Enforcement Network

Allows to lodge a complaint online with the International Consumer Protection and Control Network (ICPEN) following a purchase made from a foreigners website (without representation in France).

Go to the online procedure

Verified 22 April 2022 - Directorate for Legal and Administrative Information (Prime Minister)

For details, please use the practical information sheets :

J'ai réalisé une démarche administrative

Je donne mon avis sur Services Publics +. L'administration concernée me répondra.