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Online Dispute Resolution - Domestic or EU Purchases (Online Service)

European Commission

Online one-stop shop for EU consumers and traders to resolve disputes concerning domestic or EU purchases.

This is a amicable mode dispute resolution.

Disputes shall be forwarded to the national out-of-court dispute settlement bodies that are connected to the platform.

Go to the online procedure

Verified 18 January 2023 - Directorate for Legal and Administrative Information (Prime Minister)

For details, please use the practical information sheets :