Telephone

The emergency numbers to know

Publié le null - Mise à jour le 30 août 2023 - Legal and Administrative Information Directorate (Prime Minister)

[Infographic] Available free of charge throughout the European Union, 112 aims to offer, in addition to national emergency numbers, a single call number in all EU Member States. Emergency phone numbers allow free 24-hour access to help. Service-Public.fr provides an update on which emergency numbers to know.

Infographie - Emergency numbers
Emergency - Who to call? - Emergency numbers - plus de détails dans le texte suivant l’infographie
Emergency - Who to call?
Crédits : Public Service (DILA)

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112 - European phone number

  • for any emergency requiring an ambulance, fire services or police when traveling in a European country;
  • by foreigners travelers who do not know emergency numbers in France.

The 15th - Samu

  • to obtain the intervention of a medical team during a situation of vital distress (malaise, coma, hemorrhage, chest pain, breathing difficulties, burning, intoxication...);
  • or to be redirected to a body providing permanent care (general medical care, ambulance transport, etc.).

Le 17 - Police secours / Gendarmerie

  • to report an offense that requires the immediate intervention of the police or gendarmerie (violence, aggression, robbery, burglary...).

Please note

in the event of a non-urgent call, i.e. to report a fact to the police that does not require immediate intervention, contact the police station or gendarmerie brigade closest to the place of the facts or to your residence.

Le 18 - Firefighters

  • to report a situation of danger;
  • or an accident involving goods or persons and obtain their rapid intervention (fire, gas leak, risk of collapse, burn, electrocution, road accident...).

Warning  

sending a false alarm to the fire brigade or the Samu, making it appear as if there was an accident or a fire, for example, is an offense punishable by up to 2 years in prison and 30 000 fines (Article 322-14 of the Penal Code).

196 - Maritime Emergency

  • for any distress or emergency situation at sea whether you are a witness or a victim;
  • in case of concern for any person at sea who has not given news;
  • any fact observed at sea which appears abnormal.

Please note

By dialing 196, you are directly connected to the Operational Center for Surveillance and Rescue at Sea (CROSS), the only government agency competent to coordinate intervention resources for the safety of life at sea.

191 - Aeronautical Emergency

  • for any user in distress;
  • any direct witness to an aircraft accident;
  • or by any person concerned about the disappearance of an aircraft and its occupants.

114 - Deaf and hard of hearing emergency number

  • if you are a victim or witness to an emergency situation that requires the intervention of the emergency services. This number is accessible by SMS, chat, video and fax.

Other free and 24-hour emergency numbers

  • Missing children: 116,000
  • Children in danger: 119
  • Ambulatory care (on-call doctors) 116 117
  • Attack Alert - Kidnapping Alert: 197
  • Samu social - Homelessness reception: 115

Please note

There are also listening and information numbers:

Women victims of violence: 39 19

Suicide prevention: 31 14

Elder abuse and disability: 39 77

Heatwave info service: 0800 06 66 66

Additional topics

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