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Motorway troubleshooting: What are the rules and rates?

Verified 14 August 2023 - Legal and Administrative Information Directorate (Prime Minister)

On a licensed motorway, only one Approved Troubleshooting company is authorized to intervene.

You must prevent the motorway operator who will contact the authorized convenience store.

You can use a emergency terminal to call him.

Please note

In the event of a failure, you should make every effort to clear the road as far away as possible from the taxiways and ensure vehicle advance warning.

The convenience store needs to arrive on site within 30 minutes of calling the emergency kiosk.

In case of small failure, the convenience store takes care of the movement of the vehicle and its on-site repair.

If on-site repair is not possible, the convenience store provides towing of your immobilized vehicle.

Your vehicle is towed:

  • the garage of the intervention vehicle,
  • or, at your request, at a location less than 5 km from the motorway or express way exit.

The prices are regulated.

On-site troubleshooting

Monday to Friday, from 8 am to 6 pm

Vehicle of a PTAC: titleContent Less than 3,5 tons: €144.52 (amount TTC: titleContent )

Any supplies are charged extra.

From Monday to Friday from 6pm to 8am, Saturdays, Sundays and public holidays

Vehicle of a PTAC: titleContent Less than 3,5 tons: €216.78 (amount TTC: titleContent )

Any supplies are charged extra.

Troubleshooting with towing

Monday to Friday, from 8 am to 6 pm

  • Vehicle of which PTAC: titleContent is 1,8 tons maximum: €144.52
  • Vehicle with a PTAC of more than 1,8 tons and less than 3,5 tons: €178.70

From Monday to Friday from 6pm to 8am, Saturdays, Sundays and public holidays

  • Vehicle of which PTAC: titleContent is 1,8 tons maximum: €216.78
  • Vehicle with a PTAC of more than 1,8 tons and less than 3,5 tons: €268.05

FYI  

information on rates is displayed in the vehicle cabin troubleshooting. After troubleshooting or evacuation, the convenience store must provide you with a invoice indicating the services provided and their price.

Contact the National Highway Traffic Control Unit (National Investigation Service of the Directorate-General for Competition, Consumer Affairs and Fraud Prevention):

Who shall I contact
  • DGCCRF - National Motorway Control Unit

    By mail

    National Investigation Service

    National Highway Traffic Control Unit

    59 Vincent Auriol Boulevard

    Teledoc 032

    75703 PARIS cedex 13

    By email

    sne[@]dgccrf.finances.gouv.fr