Motorway troubleshooting: What are the rules and rates?
Verified 14 August 2023 - Legal and Administrative Information Directorate (Prime Minister)
On a licensed motorway, only one Approved Troubleshooting company is authorized to intervene.
You must prevent the motorway operator who will contact the authorized convenience store.
You can use a emergency terminal to call him.
Please note
In the event of a failure, you should make every effort to clear the road as far away as possible from the taxiways and ensure vehicle advance warning.
The convenience store needs to arrive on site within 30 minutes of calling the emergency kiosk.
In case of small failure, the convenience store takes care of the movement of the vehicle and its on-site repair.
If on-site repair is not possible, the convenience store provides towing of your immobilized vehicle.
Your vehicle is towed:
- the garage of the intervention vehicle,
- or, at your request, at a location less than 5 km from the motorway or express way exit.
The prices are regulated.
On-site troubleshooting
Monday to Friday, from 8 am to 6 pm
Vehicle of a PTAC: titleContent Less than 3,5 tons: €144.52 (amount TTC: titleContent )
Any supplies are charged extra.
From Monday to Friday from 6pm to 8am, Saturdays, Sundays and public holidays
Vehicle of a PTAC: titleContent Less than 3,5 tons: €216.78 (amount TTC: titleContent )
Any supplies are charged extra.
Troubleshooting with towing
Monday to Friday, from 8 am to 6 pm
- Vehicle of which PTAC: titleContent is 1,8 tons maximum: €144.52
- Vehicle with a PTAC of more than 1,8 tons and less than 3,5 tons: €178.70
From Monday to Friday from 6pm to 8am, Saturdays, Sundays and public holidays
- Vehicle of which PTAC: titleContent is 1,8 tons maximum: €216.78
- Vehicle with a PTAC of more than 1,8 tons and less than 3,5 tons: €268.05
FYI
information on rates is displayed in the vehicle cabin troubleshooting. After troubleshooting or evacuation, the convenience store must provide you with a invoice indicating the services provided and their price.
Contact the National Highway Traffic Control Unit (National Investigation Service of the Directorate-General for Competition, Consumer Affairs and Fraud Prevention):
Who shall I contact
- DGCCRF - National Motorway Control Unit
By mail
National Investigation Service
National Highway Traffic Control Unit
59 Vincent Auriol Boulevard
Teledoc 032
75703 PARIS cedex 13
By email
sne[@]dgccrf.finances.gouv.fr
- Highway Code: Articles R421-1 to R421-10Traffic rules on motorways
- Decree No. 89-477 of 11 July 1989 on the repair tariff for vehicles on motorways and express roads
- Order of 12 July 2016 on the breakdown rate for light vehicles on motorways and express roads
- Circular of 25 April 2013 on the organization of roadside repairs on licensed motorways
- Conso Signal: Report a Problem with a Merchant
Online service
- Traffic offensesService-Public.fr
- Driving licenseService-Public.fr
- Motor insurance (vehicle)Service-Public.fr
- Speed at the wheel Service-Public.fr
- Vehicles: what to do in case of highway breakdown?Consumer Competition and Fraud Prevention Directorate (DGCCRF)