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Conclusion of a home insurance contract

Verified 13 January 2020 - Directorate for Legal and Administrative Information (Prime Minister)

Home insurance allows you to be compensated in the event of a claim in your home. It is mandatory for the tenant. You can purchase the contract from an insurance company or an agent or from a bank. If the institution agrees to insure you, it must send you an insurance proposal containing its terms. If you sign this proposal, the contract becomes final and you must pay the dues.

The tenant must provide the accommodation, at least with minimum warranty..

However, the owner lives in his own home is not required to purchase home insurance..

Special rules apply for insurance if the accommodation is in a condominium..

You can purchase the insurance contract from one of the following organizations:

  • General Insurance Officer
  • Broker
  • Bank
  • Insurance company

You can contact multiple agents simultaneously to compare their proposals.

You must tell the insurer what type of coverage you want.

The insurer may ask you to complete a questionnaire to enable them to assess the risks and set the premium.

The information you give him, as an insured, must be accurate.

A false statement or omission is considered a scam and can have serious consequences for you. The compensation you should have received may be reduced, and you may have to compensate some of the victims yourself.

If a declaration of bad faith is found, the contract may be deemed to have no effect: the insurer will not compensate you, but it will retain the contribution.

Insurance proposal

The insurer you are looking for must provide you with an insurance proposal. It includes:

  • information sheet on prices and guarantees
  • and a copy of the draft contract and its annexes or a detailed information notice.

The documents must be clear and written in apparent characters. They provide you with very specific information about:

  • limits on guarantees (e.g. by a list of risks not covered),
  • the applicable law and the competent bodies in the event of a dispute,
  • the conditions for triggering the guarantee for liability contracts (triggering by the damaging event or by claim).

Insurance contract

If you are satisfied with the insurance proposal, you must complete and sign the documents and submit them to the insurer.

You may also enter into a discussion with the insurer about the terms and conditions of the contract, including the rate.

Once you have an agreement with the insurer, they must give you the insurance contract, including:

  • general conditions (guaranteed risks, exclusions, deductibles, procedures for declaring a claim, payment of contributions...),
  • and the specific conditions (identity of the insured and the insurer, description of the risk, amount of the guarantee and the first contribution, etc.).

Insured agreement - Withdrawal period

If the insurance contract is right for you, you must sign it and return it to the insurer.

Once the signed contract is in the possession of the insurer, you can no longer reverse your decision. You have a withdrawal period only in cases where the negotiation was done remotely or via the Internet.

To reverse your decision and cancel the insurance contract, you have a withdrawal period of 14 calendar days in any of the following cases:

  • You have been reached by phone or at home
  • You responded to a mail merge (by mail or mail)
  • The contract was concluded by internet.

Send your insurer a registered letter with acknowledgement of receipt indicating your intention to cancel your contract. You don't have to justify your decision.

However, you will have to pay the premium share corresponding to the number of days already covered by the contract. The insurer must reimburse you for the amounts already paid within 30 calendar days of the termination. After this period, the sums due are increased by legal interest.


you can no longer withdraw if a claim has occurred during the withdrawal period and you have claimed compensation from the insurer.


The rates set by insurance companies are free. You will therefore have the opportunity to compare the quotes, as the prices may vary from one company to another.

Generally, rates depend on several factors, including:

  • the size of the accommodation,
  • the location of the accommodation,
  • the value of housing and insured property.

You must therefore check the guarantees offered in the quotes.


Once you have delivered the signed contract to the insurer, the insurer sends you a certificate proving the existence of the contract.

Contribution amount

The amount of the contribution is fixed at the subscription of the contract.

If you find that this amount is not in accordance with the amount indicated on the insurance proposal, you may decline the contract.

Due dates

These are the dates on which you must pay your contribution. There are two types of maturity.

  • The main deadline is the date until which you are covered. This deadline is the only one to take into account when terminating the contract.
  • The contract may provide for a contribution split (monthly, quarterly or semi-annual). Each of these intermediate payment deadlines is a secondary maturity..

Periodically, you will receive a notice of due date indicating the amount of the contribution to be paid and the date from which you must pay it.

Payment time

You have 10 calendar days from the date indicated on the notice of expiry to pay your contribution.

After this period, the insurer can send you a registered letter, called notice.. You then have 30 days to pay your contribution.

No payment

If you have not paid your contribution, you are no longer guaranteed.

10 calendar days after the expiry of the period, the insurer may terminate the contract and demand in court the full payment of the contribution.