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What recourse if a gray card application is not successful?

Verified 01 April 2020 - Directorate for Legal and Administrative Information (Prime Minister)

You did not receive the gray card

In general, the gray card is delivered to your home under secure fold in 7 working days who follow your request on the remote service or with the authorized professional.

If, during the gray card application, the teleservice indicated that your file must be reviewed by an agent of the Ministry of the Interior and that you will be contacted by email later, the production of the gray card is only launched after this step. The time limit for receipt will therefore be longer.

You can follow the progress of your file on the National Secured Securities Agency (ANTS) remote service:

Follow your gray card request

If you do not receive information about the service, contact the TSO via their online contact form.

Who shall I contact
You have been refused the issuance of the gray card

If you wish to challenge the refusal decision, you must make a free appeal using the following teleservice:

Appeal without charge following refusal to issue a gray card

You must identify yourself through France Connect..

At the end of this procedure, if the answer is not suitable for you, you must contact the Ministry of the Interior by post.