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What can a victim of a fake internet buyer scam do?

Verified 25 February 2021 - Legal and Administrative Information Directorate (Prime Minister)

You are major

You wanted to sell a good or service on the Internet and you felt that you were misled by the buyer

If you wanted to send a property or perform a service but were not fully paid, you can file a complaint or report this violation.

Online
  • Complaint is the act by which a victim of an offence informs the judicial authority.
    By lodging a complaint, you must give your identity. This process engages you and investigators can contact you. The complaint also allows for compensation for the damage suffered and for the follow-up to the case.
  • Reporting is only to inform the investigation services of the existence of an offence. You can remain anonymous. You will not be informed of the outcome of the case. You won't be able to claim compensation.

To lodge a complaint:

Complaint for scam at the small ad (false buyer)

To report:

Report a scam to the small ad (false buyer)

On site

You must contact a police station or a police brigade.

Who shall I contact

You cannot be denied receipt of the complaint.

The complaint is then transmitted to the public prosecutor.

Before you go to the police station or the gendarmerie, you can complete a pre-complaint online if you are the victim of an infringement (theft, fraud....) whose author is unknown to you. You will then get an appointment and the police or gendarmes will already have the elements of your complaint when you arrive.

Online Pre-Complaint

By mail

You must write directly to the public prosecutor. We need to send free paper letter the court where the offence was committed or where the offender was domiciled.

The letter should specify:

  • the complainant's full civil status and full contact information (address and telephone number),
  • a detailed account of the facts, the date and place of the offence,
  • the name of the alleged author if you know him (otherwise, you should file a complaint against X),
  • the names and addresses of any witnesses to this offence,
  • the description and provisional or final estimate of the loss,
  • the evidence documents: medical certificates for injuries, work stoppages, miscellaneous invoices, in case of material damage.
Who shall I contact

You can send your complaint as a registered letter with acknowledgement, but it is not mandatory, you can send a simple letter. In all cases, a receipt will be issued as soon as the prosecutor registers your complaint.

Before you pay, the buyer can ask you to pay money under the pretext of paying different fees. If to convince you, he presented you with false documents (website, check, e-mails) containing false information, these facts are likely to be called scam also false buyer.

You can file a complaint or report this violation.

Online
  • Complaint is the act by which a victim of an offence informs the judicial authority.
    By lodging a complaint, you must give your identity. This process engages you and investigators can contact you. The complaint also allows for compensation for the damage suffered and for the follow-up to the case.
  • Reporting is only to inform the investigation services of the existence of an offence. You can remain anonymous. You will not be informed of the outcome of the case. You won't be able to claim compensation.

To lodge a complaint:

Complaint for scam at the small ad (false buyer)

To report:

Report a scam to the small ad (false buyer)

On site

You must contact a police station or a police brigade.

Who shall I contact

You cannot be denied receipt of the complaint.

The complaint is then transmitted to the public prosecutor.

Before you go to the police station or the gendarmerie, you can complete a pre-complaint online if you are the victim of an infringement (theft, fraud....) whose author is unknown to you. You will then get an appointment and the police or gendarmes will already have the elements of your complaint when you arrive.

Online Pre-Complaint

By mail

You must write directly to the public prosecutor. We need to send free paper letter the court where the offence was committed or where the offender was domiciled.

The letter should specify:

  • the complainant's full civil status and full contact information (address and telephone number),
  • a detailed account of the facts, the date and place of the offence,
  • the name of the alleged author if you know him (otherwise, you should file a complaint against X),
  • the names and addresses of any witnesses to this offence,
  • the description and provisional or final estimate of the loss,
  • the evidence documents: medical certificates for injuries, work stoppages, miscellaneous invoices, in case of material damage.
Who shall I contact

You can send your complaint as a registered letter with acknowledgement, but it is not mandatory, you can send a simple letter. In all cases, a receipt will be issued as soon as the prosecutor registers your complaint.

You are a minor

You wanted to sell a good or service on the Internet and you felt that you were misled by the buyer

If you wanted to send a property or perform a service but were not fully paid, you can file a complaint or report this violation.

  • Complaint is the act by which a victim of an offence informs the judicial authority.
    By lodging a complaint, you must give your identity. This process engages you and investigators can contact you. The complaint also allows for compensation for the damage suffered and for the follow-up to the case.
  • Reporting is only to inform the investigation services of the existence of an offence. You can remain anonymous. You will not be informed of the outcome of the case. You won't be able to claim compensation.
Complain (on site)

You must contact a police station or a police brigade.

Who shall I contact

You cannot be denied receipt of the complaint.

The complaint is then transmitted to the public prosecutor.

Before you go to the police station or the gendarmerie, you can complete a pre-complaint online if you are the victim of an infringement (theft, fraud....) whose author is unknown to you. You will then get an appointment and the police or gendarmes will already have the elements of your complaint when you arrive.

Online Pre-Complaint

Before you pay, the buyer can ask you to pay money under the pretext of paying different fees.

If, to convince you, he has presented you with false documents (website, check, e-mails) containing false information, these facts are likely to be described as a scam also called "false buyer".

You can file a complaint or report this violation.

  • Complaint is the act by which a victim of an offence informs the judicial authority.
    By lodging a complaint, you must give your identity. This process engages you and investigators can contact you. The complaint also allows for compensation for the damage suffered and for the follow-up to the case.
  • Reporting is only to inform the investigation services of the existence of an offence. You can remain anonymous. You will not be informed of the outcome of the case. You won't be able to claim compensation.
Complain (on site)

You must contact a police station or a police brigade.

Who shall I contact

You cannot be denied receipt of the complaint.

The complaint is then transmitted to the public prosecutor.

Before you go to the police station or the gendarmerie, you can complete a pre-complaint online if you are the victim of an infringement (theft, fraud....) whose author is unknown to you. You will then get an appointment and the police or gendarmes will already have the elements of your complaint when you arrive.

Online Pre-Complaint