Abusive telephone solicitation, voice or SMS spam: what to do? - Voice Spam

Verified 26 mars 2021 - Directorate for Legal and Administrative Information (Prime Minister)

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Published on 14 October 2022

The days, times and frequencies for which telephone canvassing is authorized are specified by a decree of 13 october 2022.

These provisions will come into force on the 1ster March 2023.

The information contained on this page remains current and will be amended as soon as the text enters into force.

Your situation

  • Voice Spam
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We're talking about voice spam if you receive a call with a type number of 089..., 081... or 082..., but it hangs up as soon as you take the call. It can also stay online for a few seconds. If you have not picked up, the number will be recorded as a missed call. The purpose of these calls is to get you to call back a surcharged number. Such practices may be attempted fraud.

We are also talking about voice spam if you get a call from a classic 01 40 number...but when you pick up, you're encouraged to call back a premium-rate number. It is also an attempt to defraud.

FYI  

if your correspondent picks up and offers you a commercial offer, it is a telephone solicitation and not a voice spam.

You can block the number of the correspondent by sending by SMS to the 33,700 a message containing the words Voice Spam followed by the number of your correspondent who prompts you to call him back.

An SMS message will be sent to you by the 33,700 to confirm the correct receipt of your report.

Sending a text message to 33,700 is free if you are a customer with the following operators:

  • Auchan Telecom
  • Bouygues Telecom
  • CIC Mobile
  • Cofidis Mobile
  • Mobile Mutual Credit
  • Free
  • Mobile NRJ
  • Orange
  • SFR

For other operators, the service may cost the price of a normal SMS.

In addition, some applications offer to block voice spam themselves. Your operator can offer such an application.

You can identify and report Voice Spam online, even if you have received a call on your landline.

Identify and report online voice spam

FAQ