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Electronic communications (telephone, internet, television)

Electronic communications contract

Mobile telephony

Ministerial Response of 3 March 2020 on the end of surcharged numbers for public services

Instruct its Internet service provider to provide the promised service
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Seek compensation from your phone or internet service provider
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Request reestablishment of its line following its wrong crash
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Request the termination of your telephony or internet contract at the operator's expense
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Terminate its electronic communications contract as a result of its amendment
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Terminate its communications contract (internet, telephony, television) for a legitimate reason
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Terminate his electronic communications contract for personal reasons
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Terminate your cable or satellite TV subscription due to a program change
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Challenge a phone or Internet bill
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Ask the operator for a detailed invoice for his communications
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FAQ

Mobile, fixed, Internet access: your remedies
National Institute of Consumer Affairs (INC)
33 700 (combating voice and SMS spam)
French Mobile Multimedia Association (AFMM)
How to access the internet in your new home?
Electronic Communications and Post Office Regulatory Authority (Arcep)
Mobile telephony: international roaming
National Institute of Consumer Affairs (INC)
Unbundling
Electronic Communications and Post Office Regulatory Authority (Arcep)
How to keep your fixed number when changing operator?
Electronic Communications and Post Office Regulatory Authority (Arcep)